WORLD CLASS BENCHMARKING, LLC
KISSIMMEE, FLORIDA

It’s what we do–help you to take your organization to the next level. We support entities like yours in building a world-class, customer-centric culture. We’ve worked with best-in-business organizations around the world and we can help you become one as well, through a variety of smart and innovative solutions that come together to create sustainable, real change. World Class Benchmarking was born out of a passion to help professionals bridge the gap between conceptual business strategy and successful tactical implementation. After accomplished careers with leading public and private sector organizations, J. Jeff Kober and Mark David Jones met while developing what is known today as the Disney Institute, where business people from all over the world would come to learn how the Walt Disney Company was so very successful. As part of their roles, Jeff and Mark were each responsible for designing and implementing many of the business programs which are still in use at the Disney Institute today. In early 2005, they launched World Class Benchmarking to share the proven approach to success via business management consulting and their best-in-business programming which has been seen here in Orlando, and around the country. In that process, they’ve been able to work and study in the trench of organizations as diverse as: In our work, we talk about 6 P’s: Promise–It’s our commitment to the customer. Based on that commitment, we deliver on that promise through the following four delivering systems: People–Employees working 1:1 on the front line to support the customer experience. Place–The location where your products and services are offered–physically or virtually. Process–Policies, procedures and guidelines … Contact us at World Class Benchmarking: