VIPDESK CONNECT, INC.
ALEXANDRIA, VA

We provide customer service however, wherever, and whenever your customers need it. That is why the world’s most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services. By utilizing a nationally dispersed virtual workforce, we recruit the best suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. In addition, VIPdesk leverages a strong cutting-edge technical infrastructure. With the tools and resources to handle every interaction, we can track pertinent contact patterns, record calls for quality control€”, effectively capture the voice of the customer and provide new outlets for expanding business for our clients. Jeff Kramp, VP Technology of VIPdesk Connect is discussing VIPdesk’s cloud based Aspect / Zipwire platform during the ACE conference in Las Vegas. Founded in 1997, we are a leader in outsourced customer service and a pioneer in providing high-touch customer care services to discriminating, brand-conscious companies including premium retailers, luxury travel, consumer products and financial services companies. Our primary focus is, and always has been to provide our clients with exceptional customer service to create memorable customer experiences. After a merger in 2010, VIPdesk became a subsidiary of International SOS, and successfully became its own corporate entity in early 2014 with the goal to focus all resources on strengthening its position as the premier provider for premium and luxury customer care. VIPdesk is backed and tightly interwoven on many operational levels with International SOS, the largest globally available Loyalty Marketing and Assistance organization. The strategic partnership allows VIPdesk to enhance its state of the art customer service operation with the vast know how of how to create the most unique and exclusive experience for high net worth individuals around the world. An industry pioneer in the customer service industry, we are constantly developing innovative product features and services in response to the ever changing needs of our customers, such as: Our uncompromised quest for finding the most talented team members for each client program which led us to expand the recruiting focus and establish the first virtual customer care solution within the Retail, Financial Services, Consumer Products, Travel, and Automotive industries. In this initial phase, we immerse ourselves in the brand to understand what makes it unique. We spend time with our clients, getting a sound understanding of their business and business philosophy. We analyze their products and services, uncovering their goals and objectives. Next we define the job requirements and key competencies needed for success. We then analyze and discuss current business needs in order to determine the best solutions to maximize profitability; forming a sound strategy to convert customers into raving fans and boost bottom line revenues. During this phase, we provide a preview of the system and solicit client feedback to ensure that all of the systems are functioning optimally and that service levels are being met. Finally, we’ll move into the daily operations and management phase. We provide our clients with a steady stream of performance data, always striving to improve processes in order to increase our clients’ bottom lines. Our Mission To provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands. We take our values very seriously; they influence virtually everything we do. Our values make us a better company, and help attract talented team members who deliver amazing service for our clients. Becoming an integral part of our clients marketing platform, daily communication and consistent information sharing is a critical part of our client relationship. Starting with a very straight forward deal structure and cost model; we work with our clients to make sure we are coordinated throughout each and every single step of our partnership. ALWAYS HELPFUL Commitment to our clients, their customers and to our team members is the backbone of our value proposition. We are passionate about delivering outstanding customer experiences. We do this by striving to always be helpful and , we are constantly improving. We do this to stay in tune with the ever-changing customer experience environment. Our clients’ customers are interested, more than ever, in communicating with their favorite brands through a variety of channels. Whether they choose phone, email, chat, or social media VIPdesk is committed to providing the very latest technologies to enable customers to conveniently interact with the brands we serve. Talent has no limits. Our team allows us to stand out above the rest; that’s why we are constantly on the lookout to attract, develop and retain VIPdesk Connect, Inc. is officially certified as a woman-owned and woman-controlled business (WBE) Sally is a fearless and bold entrepreneur with a history of building companies, raising and spending venture capital, merging with a large global brand (okay selling), managing post-merger integration (fun) and spinning-off (actual fun). With years of strategic planning, operations and business development, she never stops! Sally is rather obsessed with the customer experience and thinks that customer service should be easy and helpful. Umm we think so too. We think it’s her 25 years in the concierge and hospitality industry. For that matter, she’ll happily make you an awesome dinner reservation or recommend a cool hotel anywhere in the world. We provide customer service however, wherever, and whenever your customers need it. That is why the world’s most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services. By utilizing a nationally dispersed virtual workforce, we recruit the best suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. In addition, VIPdesk leverages a strong cutting-edge technical infrastructure. With the tools and resources to handle every interaction, we can track pertinent contact patterns, record calls for quality control€”, effectively capture the voice of the customer and provide new outlets for expanding business for our clients.