VIA FRANCESCA LLC
LAKE MARY, FLORIDA

Please understand that once a package's tracking information states that the order was delivered; we cannot refund your item. Please confirm that you provided the correct address at checkout and discuss all shipping discrepancies with your local postal office. **Please keep in mind that made to order items take longer to produce. If you need an item by a specific time, please contact us about expediting your purchase BEFORE making the purchase** Ready to ship items will be shipped within 1-3 business days after payment is cleared. Each purchase is shipped via standard USPS mail with tracking, unless requested otherwise. If you need an order expedited, please contact us before purchasing so the price can be adjusted accordingly. Production time for custom orders is listed in each listing. Please keep in mind that items are shipped with tracking information included. This ensures that we can confirm that your item has been delivered. If your item states it has been delivered but you have not received it, please discuss it with your local postal service - as we cannot be responsible for any items that state they have been delivered. Sometimes the shop will have clarification questions about your order. Please check your Etsy account and email frequently to ensure you receive all emails discussing your order. If we are unable to complete your request without changing certain aspects of the design, we cannot finish and ship the order until we receive an "okay" from the customer. If a response is not received within 30 days of your purchase, your order will be cancelled and you will receive a full refund. *INFORMATION ON ALL STAMPED PIECES: Any hand-stamped piece made from any metal other than stainless steel is coated in a fine layer of Renaissance wax. This helps slow down the tarnishing process that naturally occurs with the metal's exposure to the elements. Please notice that although each piece is waxed, some tarnishing may occur. If you wish, a polishing cloth can be used on this metal to help relieve the piece of some slight color change; however, please keep in mind that by polishing the piece you are also removing the wax from it.* Do not use cleaning solution on the pieces. We can fill any custom order. If you have a certain piece in mind, just email us and we will create the item as best we can by your description. Once the product is finished, you will receive photos for you approval. If you approve, we will ship the product asap. If you wish to make more changes, we will continue to work on the piece and send more pictures for approval. Prices will depend on the price of materials and amount of labor required. *For a small extra charge your piece will be insured for damages and resizing. With the purchase of the insurance, we guarantee any possible repairs and resizes. To have a purchase repaired, we require a picture and written description of the damages. Once the shop owner decides that it is repairable and receives the product, it will be fixed for free and shipped back to the buyer. Any resizing that may be required will also be done at no extra charge, once the shop owner receives the product.* -Coverage pricing is based on the price of the product. If interested in covering your ViaFrancesca original, please contact the shop before making the purchase to discuss pricing. As a company, we strive to lead with and to help spread ideas of sustainability and responsibility whose impact can reach far beyond our own business. 1.9 million active sellers Every day, millions of creative entrepreneurs pour passion and energy into their Etsy shops. As a creative outlet, part-time job, or full-time career, Etsy sellers support their economic and artistic well-being by creating and curating ingenious things. We are a mindful, transparent, and humane business. Our global marketplace is a vibrant community of real people connecting over special goods. The platform empowers sellers to do what they love and helps buyers find what they love. Sell extraordinarily With low fees, powerful tools, and support and education, we help creative entrepreneurs start, manage, and scale their businesses. Want to become an Etsy seller? All it takes is 20 cents to get started. Become a seller From the specific to the unexpected (or custom-made), our search tools help buyers explore all the special one-of-a-kind items offered by Etsy sellers. Our Please understand that once a package's tracking information states that the order was delivered; we cannot refund your item. Please confirm that you provided the correct address at checkout and discuss all shipping discrepancies with your local postal office. **Please keep in mind that made to order items take longer to produce. If you need an item by a specific time, please contact us about expediting your purchase BEFORE making the purchase** Ready to ship items will be shipped within 1-3 business days after payment is cleared. Each purchase is shipped via standard USPS mail with tracking, unless requested otherwise. If you need an order expedited, please contact us before purchasing so the price can be adjusted accordingly. Production time for custom orders is listed in each listing. Please keep in mind that items are shipped with tracking information included. This ensures that we can confirm that your item has been delivered. If your item states it has been delivered but you have not received it, please discuss it with your local postal service - as we cannot be responsible for any items that state they have been delivered. Sometimes the shop will have clarification questions about your order. Please check your Etsy account and email frequently to ensure you receive all emails discussing your order. If we are unable to complete your request without changing certain aspects of the design, we cannot finish and ship the order until we receive an "okay" from the customer. If a response is not received within 30 days of your purchase, your order will be cancelled and you will receive a full refund.