USER FRIENDLY TECHNOLOGY SERVICES, LLC
WESTON, FLORIDA

After decades working with large and enterprise companies, Mark Mittentag and Keith Gazes came together to form User Friendly – a technology services firm focused exclusively on the needs of small businesses. For years, Mark had been overseeing a large in-house IT Department for a multi-billion dollar international corporation, while Keith was running an IT company on Wall Street that specialized in the needs of large firms. Upon meeting, it was clear that Keith and Mark shared a mutual love of sports – especially ice hockey, music and their families. After lengthy discussions, our Founders agreed that there was a significant gap in the IT industry for small businesses, and they worked to create a company that acts as a virtual IT department for small businesses – User Friendly Technology Services was born from that work. Our goal at User Friendly is to provide you – a small business owner or representative – with the peace of mind that all of your technology needs are being handled quickly, efficiently and with prices that are in-line with the size of your company. We recognize that small businesses require a level of versatility that differs significantly from the needs of larger companies and enterprise corporations, and that the managed services approach that many larger firms have moved to is not conducive to the needs and budgets of most small businesses. With that in mind, we also offer our clients a guaranteed response time without any contract obligations or monthly fees. Solutions That Work for Your Business Your computer network systems are integral to the success of your business, and we focus on designing solutions that will meet your company’s specific needs.  We recognize that no two companies are exactly alike, and have developed a consultative approach that analyzes your company’s existing technology while helping to plan for the future of your business. We bring the human element to IT, and provide round-the-clock technical support from our dedicated team of technology professionals. You can be certain that whenever you reach out to User Friendly, regardless of the time of day, your call or email will be handled by an actual person – not an automated attendant or auto-response. We work to ensure that your interactions are as seamless as possible, and even our invoicing system makes it possible for you to pay securely on-line via credit card or ACH payment. As tech consultants with over 40 years of experience, User Friendly Technology Services helps small businesses across the United States streamline their operations and gain a competitive edge. We focus exclusively on the needs of companies with 50 employees or less and understand the unique needs of small businesses. We look forward to joining your team as your virtual IT department. At User Friendly Technology Services, we understand how important your computer network systems are to your business, and we focus on designing solutions that will meet your company’s specific needs. As technology consultants with over 40 years of experience, we help small businesses across the United States streamline their operations and gain a competitive edge. Our comprehensive services for small businesses bring you the expertise and advantages that an on-site IT department can provide – tailored to fit your needs – and at a fraction of the cost. Your company’s important technology information belongs to you.  We will compile and maintain all of your company’s network documentation and will provide all of that information to you and keep it up-to-date.  You will always have everything you need to move to a different provider if we don’t earn your business every day. Working with User Friendly will provide you with access to our network of providers with the financial benefits of our enterprise level purchasing power; we pool the buying power of all of our clients to ensure the best possible prices, and our rates are up to 40% lower than comparable services. There is always someone answering our phones – we have live support available 24/7, and are always here to help when needed.  95% of our clients’ issues can be handled remotely within minutes, so you won’t be left waiting for issues to be resolved. Strategic meetings will be held to look back at the previous quarter, determine what changes have been made and analyze your current technology needs; it also provides an understanding of your company’s focus for the coming quarter and plan for next steps. We are an advertising agency with both MAC and PC computers and finding the right IT company to help with our issues has been a struggle for more than 4 years. I came upon User Friendly Technology Services and they fixed our issues on the first visit and even setup remote access so he can help remotely if needed. It was truly happy experience. We’ll definitely call on User Friendly Technology Services the next time we are in a jam. Thanks!  I have used User Friendly for the past several years as my business and IT needs have grown exponentially. User Friendly has always been there for me, both by remote as well as by on-site service calls. Furthermore, they anticipate my future needs and continue to build a system which is both economical and not lacking in foresight. We provide customized IT services to small business clients across all industries.  The enables us to focus on the specific needs of companies with 50 employees or less and allows us to create solutions that are specific to your situation and needs. Find out how we can help you.  Give us a call at (954) 780-8677 or schedule a call with us. Please fill out the form below with any questions or comments you may have. Form submissions are monitored 24/7.  A member of our team will be in touch as soon as possible.