UNIVERSAL CONNECTIVITY, INC.
WEST HARTFORD, CT

You need a telecommunications solution that's defined by your company's specific needs. And the only way you get that is by linking to someone who truly listens to those needs. This is the crucial connection to your customers, your revenue and your success. This is your company's reputation -- let’s make it personal. The Universal Connectivity Continuity Promise™ When lines go down, customer service is compromised and productivity is paralyzed. With UC, you get clear connections, high speed Internet and solutions that work -- every time. Your UC Sales Connector’s job is to get personal with your phone system, your infrastructure and your company’s team. If you have a problem, your UC Sales Connector makes it personal and gets it fixed. The role of the contact center is changing from a cost center to a strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value to your customers. Transform your contact center into a strategic business asset with BroadSoft CC-One—an , cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance. CC-One will help you monitor, manage Whether you’re a new business creating your first contact center, a medium size business looking to improve contact center operations,  Match each customer to the best agent for the best business outcomes Understand the agent and customer behaviors and attributes that drive the business The move from old to new technology isn't always one that must take place in a single step. Easily, conveniently and seamlessly connect satellite offices together without expensive capital and changing out existing equipment, and consolidate data and voice bills to save money on useless phone features and long distance per-minute charges with Complete Hosted IP PBX solutions from Universal Connectivity. It’s time to get your business telecommunication systems up to speed. Request a free consultation with a UC Sales Connector by filling out the form below.