TRM COPY CENTERS, LLC
PLYMOUTH, MI

From cash automation to ATMs to branch transformation, Burroughs has the solutions, the maintenance and the support to give you peace of mind. We manage your technology portfolio so that you can focus on your core business. For decades customers have depended on Burroughs for outstanding service delivery. Burroughs provides exceptional service on third-party ATM, teller cash automation, smart safes, branch automation, and self-service solutions throughout the US and Puerto Rico. Every service Burroughs offers is designed to optimize customer technology investment. No one knows Burroughs solution devices better than our support service analysts and engineers. Thousands of Burroughs customers rely on us over third-party vendors for greater knowledge and faster resolution of issues. Burroughs guarantees the highest quality performance provided by a team of market-leading service engineers – over half having more than 25 years of experience. Their primary objective is maintaining device uptime and driving optimum service level standards. Burroughs takes pride in delivering flexible solutions for financial institutions, retailers and independent ATM deployers (IADs). Our Mission Every business has a heartbeat, and ours is the Product Technology Center (PTC), a vital organization providing engineering expertise and technical training on many ATMs and cash automation devices. Included is support for manufacturers’ equipment related to ATM, recycler and intelligent safe technologies. We provide our field engineers with onsite training that includes a 60/40% mix of hands-on and classroom training experience. It’s where we train our techs to follow a first-time resolution philosophy – fix it right the first time – as well as our customer-focused, 7-step delivery method: Prepare, Analyze, Isolate, Resolve, Confirm, Prevent and Report Burroughs elected to invest in an independent and certified repair operation, which has been inspected and certified many times by OEM auditors. Service-focused to ensure that we maintain control of our own repairable inventory, we manage repair quality and spare parts availability better than other providers. We continue to maintain and improve upon this process today, with detailed quality control analysis and review. Burroughs works with both original and third-party diagnostics for OEM equipment to help in the isolation of faults. Our selected solution works on both current generation as well as legacy equipment. We perform primarily in-house training with dedicated staff. Our staff stays up to date on product changes through close integration with our clients, vendor partners, external sources and our product engineering/support group. In most cases, our product support engineering and training staff develop training coursework at our lab and technical support facilities. When and where necessary we have hired product support resources with specific experience. Burroughs provides support for new equipment functionality from between 0 to 180 days of product release. The range is dependent upon the complexity level of the equipment or change, including whether or not onsite training is deemed to be required. We work with our client or vendor partners to obtain equipment that Burroughs would own and utilize for our training and support needs. Interested in the products or services provided by Burroughs? Interested in the products or services provided by Burroughs?