TPG HOTELS & RESORTS, INC.
CRANSTON, RI

With more than three decades of hotel management behind us, we’ve learned how to do it right. We understand every facet of successful hotel operations and we are extremely proud to attract and employ the most experienced and passionate professionals in the industry. At TPG Hotels & Resorts, Revenue Management plays a key role in driving profitability and growing market share. Our revenue management process is based upon sophisticated research, detailed analysis, a proactive approach to changing market conditions. Our robust corporate revenue management structure led by Senior Vice President Leslie Anderson, consists of a Business Intelligence Team, Regional Directors of Revenue Management, and task force support. Our Revenue Management experts provide guidance and strategic direction to each hotel team to guarantee each asset is producing at its maximum potential. It is through effective execution of real-time strategies that TPG has established a 30-year proven track record earning the Company preferred status with the major brand families including Hilton, Hyatt, InterContinental, Marriott and Starwood. Within our performance-based culture, we blend the most advanced technologies with the best revenue management professionals in the business. We are committed at every level to driving top line revenues, gaining market share, and developing best-in-class revenue management talent. Through our senior sales leadership, TPG enjoys an excellent relationship with all major third party planners located throughout the United States and leverages these relationships, as well as our geographic density to move business into our portfolio. – A single portal that connects all reservations channels – GDS, Voice Call Centers, Hotel Websites and Online Travel Agents – our state of the art reservations system makes it easy to manage all rate products in one place. – TPG provides sales support through nearly hundreds of dedicated sales professionals. Strong relationships in all market segments – leisure, corporate, and group – create substantial opportunities for our hotels. The group sales team concentrates on generating sales leads every month and the corporate sales team manages major negotiated corporate accounts worldwide. – All TPG hotels have access to the premier automated tools for maximizing the corporate RFP process. Through online member portal, hotels are provided with proprietary sales and contact data on hundreds of managed corporate accounts, travel agents and tour operators. – TPG Hospitality also maintains official partnerships with key corporate accounts placing groups and meeting business. These partnerships give the hotels access to planners and priority receipt of RFPs from these sought after organizations. – TPG Hospitality provides an array of marketing services, including annual global co-operative advertising programs, monthly brand e-newsletters and travel agent promotions. In addition, TPG hotels can take advantage of iTools, a suite of customizable solutions that range from rate shopping tools to market intelligence reports and targeted email campaigns. – TPG Hospitality has developed a comprehensive quality standards checklist. The objective is to help improve product offering and customer satisfaction every day. TPG properties follow established company polices and reporting requirements. The policies and procedures ensure all revenues are captured and reported properly, payroll and expenses are kept within budget and forecast, and property assets are protected. Time and attendance is monitored daily to the established schedules. The Time and Attendance system limit punches to the associates’ schedule. The system is enhanced with Biometric detection to limit only the employee to punch in or out. Labor schedules are based on forecasted revenues each week and are adjusted during the week if forecasted demand changes. Declining balance expense checkbooks are used to keep expenses from exceeded budget and forecast. An on-line purchasing program has been instituted which requires on-line approval by the Director of Finance and General Manager prior to the order being placed and the hotel has established purchase order limits. If these limits are exceeded, Regional and or Corporate approval is needed. TPG uses an extensive internal audit program provided by a third party to ensure TPG Policies and Procedures are adhered to. We know that it’s the people of TPG Hotels & Resorts that set us apart. We are proud of our ability to recruit, train and retain the industry’s best hospitality talent. From coast to coast, TPG-managed properties are recognized as great places to work and build long careers – and we’ve got employees that have been with us for decades to prove it. We strive to make employment with TPG Hotels & Resorts rewarding, enriching and fulfilling and we aim to provide clear paths for professional development and growth. TPG provides comprehensive human resource services for first-class hotel and resort properties throughout the country. As such, TPG is able to draw from locations within a reasonable proximity to most acquisitions to provide competent manpower experienced in the operation of upscale hotels. Manpower may be provided on a task-force, interim or permanent transfer basis. In addition, TPG employs seasoned Regional Directors and Area Managers in Sales, Operations, Revenue Management, Finance and Human Resources, providing expertise and oversight throughout the transition process. TPG has successfully completed hotel acquisitions/transitions with as few as 25 employees, to multiple properties employing over 1,000. Utilizing the resources of Mercer Health & Benefits, leaders in benefits consulting and administration, TPG provides flexible benefit options to meet property-specific financial and employee needs. Company sponsored benefits include medical, dental, and group life insurance provided through nationally recognized carriers such as Blue Cross Blue Shield and CIGNA, as well as a 401(k) retirement plan administered by VOYA. Additional benefits include vision insurance, short and long-term disability, and supplemental life insurance. With national purchasing power and an aggressive approach to renewal negotiations, TPG strives to minimize premium rate increases. This allows TPG to offer a competitive benefits package while effectively containing benefit costs.