TOWNSEND BUILDING SUPPLY INC
CHIPLEY, FLORIDA

Our Mission Our mission at Townsend Building Supply is to provide our customers in the Wiregrass Region with best in class customer service.  We seek to do that by providing lumber and building materials at competitive prices with on time and accurate deliveries to the job-site. We are committed to providing quality products and services that surpass those of our competition.  We are continually making investments in technology and people to ensure that we can provide the services our customers need.  We also work hard to maintain relationships with the best suppliers in the industry.  We view our suppliers as partners with us in our mission to serve our customers. Our success rests on our over 90 employees that are dedicated to serving our customers.  We are committed to serving our employees as well and desire that our working environment is one that is enjoyable and one that encourages and rewards growth and success for each of them. We value each of the communities that we are a part of and are committed to investing in them with not only jobs, but also with financial investments in local charities, schools and civic organizations. Our Mission Our mission at Townsend Building Supply is to provide our customers in the Wiregrass Region with best in class customer service.  We seek to do that by providing lumber and building materials at competitive prices with on time and accurate deliveries to the job-site. We are committed to providing quality products and services that surpass those of our competition.  We are continually making investments in technology and people to ensure that we can provide the services our customers need.  We also work hard to maintain relationships with the best suppliers in the industry.  We view our suppliers as partners with us in our mission to serve our customers. Our success rests on our over 90 employees that are dedicated to serving our customers.  We are committed to serving our employees as well and desire that our working environment is one that is enjoyable and one that encourages and rewards growth and success for each of them. We value each of the communities that we are a part of and are committed to investing in them with not only jobs, but also with financial investments in local charities, schools and civic organizations. Townsend Building Supply began as Hughes Law Lumber located in Chipley, Florida in the early 1920's. The exact date is unknown, but records date as far back as 1921. The company began as a sawmill; evolving into a building supply over time. In 1944 L.B. Peaden and A.F. Townsend purchase the business as a partnership and continued to operate together until 1949 when Townsend purchased Peaden’s share of the company.  It has been solely owned by the Townsend family ever since. In 1972 Dale Townsend began full time employment with the Company and purchased the Company from Austin and Allean Townsend in 1974. In 2003 the third generation member of the family, Michael Townsend, became employed with the Company. In June 2005 Turner Townsend also became employed with Townsend Building Supply. On June 17, 2009 the company expanded to two new locations through the acquisition of Hendricks Building Supply in Troy and Ozark, Alabama.  This acquisition was a significant step in the growth of Townsend Building Supply.  These two new stores were officially opened for business five days later on June 22, 2009. The company's expansion efforts continued in January 2011.  It was then that Townsend Building Supply acquired the Andersen Window and Door Showroom in Dothan, Alabama.  This showroom specializes in premium Andersen and Eagle windows and doors, but also sells all types of doors, windows and millwork. Once again, in December of 2011 the company expanded by purchasing the assets of Chapman Building Systems, a roofing and floor truss manufacturer in Dothan, Alabama.  This acquisition enabled the company to better serve its residential and commercial construction customers by providing quality truss design and manufacturing in house rather than through a third party. Townsend Building Supply’s mission is to provide best in class customer service to the residential and commercial contractors in the Wiregrass Region. We have 6 locations that encompass three divisions at Townsend Building Supply.  We have five lumber yards and hardware stores, a truss plant and an Andersen window and door showroom.  These three divisions enable us to provide our customers with everything they need for their next house, office, apartment complex or deck.  Please Returns within 30 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or credit card, or refunded to a Townsend Building Supply gift card. The method of refund will be equivalent to the form of payment used at time of purchase or a gift card. All returns must be in original packaging and be in new condition. Defective merchandise will be subject to the manufacturer's warranty. Returns made beyond 30 days of purchase or without a valid sales receipt may be exchanged or refunded to a Townsend Building Supply gift card for the lowest advertised price provided it can be ascertained the merchandise was purchased from TBS. Management reserves the exclusive right to grant or deny refund or exchange under this provision. Purchases made with Store Credit, Gift Certificates and Gift Cards will be refunded as Store Credit Custom made products Special Order items unless the manufacturer or wholesaler will accept returns. All special  orders are subject to no less than a 15% restocking fee. Cancellations may be subject to  15% restocking fee. Store credit in the form of a Townsend Building Supply gift card will be issued no sooner than 30 days after return of the item. Cash and cash equivalent purchases, exceeding $300, may be refunded as a mailed check.  Townsend Building Supply reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.