TOOLTOPIA LLC
LAKELAND, FLORIDA

Typical Ground Service delivery is 3-5 business days. In the event additional charges are necessary, ToolTopia.com will contact you before proceeding with your order for verification and approval. • We are unable to ship to PO Boxes. The customer should decline the signature request and contact ToolTopia.com Customer Service to request replacement product or refund. Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor ToolTopia.com are able to contact the client who placed the order, the item(s) will be returned to ToolTopia.com. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion ToolTopia.com may access a restocking fee. The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost. It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact ToolTopia.com. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill. Please note: ToolTopia.com is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. ToolTopia.com will not reimburse the consignee for any damage not noted with the shipper at the time of delivery. ToolTopia.com recommends selecting liftgate service for items that are heavy, large, bulky or in any way may be unmanageable by the customer(s). Does ToolTopia.com ship outside the United States? We will accept any new, returned item, purchased from stock, provided it is in sellable condition. Software and electronic products are not returnable once opened. All products sold by ToolTopia.com are covered by the manufacturer's warranty repair/replacement policies only. We will be happy to help our customers with their warranty repairs by directing them to the manufacturer's warranty/repair center or customer service center. Provide the tracking numbers if multiple shipments were received. How do I contact ToolTopia.com? It's easy! During business hours you can call us, submit a ticket, or send us an email. Our customer service representatives are ready to assist you with any questions or issues. After hours, please click on the Customer Service Help link to submit a support request and we will address your concern on the next business day. Typical Ground Service delivery is 3-5 business days. In the event additional charges are necessary, ToolTopia.com will contact you before proceeding with your order for verification and approval. • We are unable to ship to PO Boxes. The customer should decline the signature request and contact ToolTopia.com Customer Service to request replacement product or refund. Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor ToolTopia.com are able to contact the client who placed the order, the item(s) will be returned to ToolTopia.com. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion ToolTopia.com may access a restocking fee. The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost. It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact ToolTopia.com. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill. Please note: ToolTopia.com is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. ToolTopia.com will not reimburse the consignee for any damage not noted with the shipper at the time of delivery. ToolTopia.com recommends selecting liftgate service for items that are heavy, large, bulky or in any way may be unmanageable by the customer(s). Does ToolTopia.com ship outside the United States? We will accept any new, returned item, purchased from stock, provided it is in sellable condition.