TIO HOME, INC.
WEST MELBOURNE, FLORIDA

ATIO has been in business since 1986 - a long time in the IT industry, particularly in South Africa. In that time we’ve survived changes and plenty of turmoil, and certainly plan to be around for a long while to come. We’re positioned as a niche services provider in the ICT Industry, and predominantly build services and solutions around the core technologies we work with. Our technology stack, central to our focus of providing high quality solutions for the entire enterprise, includes technologies and advanced applications that address business needs associated with communications, customer engagement and operational efficiency. Our advanced applications suite includes solutions to meet today’s demanding business requirements associated with workforce optimisation, customer self-service, assisted customer service, knowledge management and business analytics.” “ATIO’s telecoms division assures the quality and security of communication networks in Africa. What do we actually do - We provide a spectrum of services ranging from network testing and performance benchmarking, sophisticated monitoring and next generation operational support systems to network optimisation and cyber security solutions. This enables our customers to deliver competitive and high-quality communications to their markets and users. Over the years we have built a reputation for delivering world-class services to our customers, including mobile and fixed network operators, global telecom equipment manufacturers, service providers, and large enterprises. Business Unit Executive - Mobile Network Services Tieho joined ATIO in 2001 as a Technical Analyst and was appointed Business Unit Executive in 2009. His areas of speciality include Mobile Network Planning and Optimisation, Transmission and Competency Development. Chris joined ATIO in 1999 as Chief Executive Officer. His areas of speciality include Strategy, Business Management, Contract Law and Finance. We pride ourselves on being restless of mind, having boundless energy and never being satisfied with the status quo. We are never complacent, constantly learning and reinventing with a purpose. We are always alert in our search of new frontiers as a challenger brand. We are responsive to environmental changes and customer needs. We offer service that is always appropriate in order to take advantage of new opportunities and solutions. We have proven our commitment to transformation by meeting or exceeding scorecard expectations with our previously disadvantaged staff community of more than 50% (Nov 2016). ATIO is committed to the ongoing training and development of our staff and the creation of business opportunities with small, medium and micro enterprises. We believe successful businesses are made up of outstanding individuals, which is why we invest significantly in the ongoing training of our employees. With the constantly changing technological landscape, it is essential that ATIO's employees stay ahead of the pack by attending courses and seminars, both internally and externally. We also strive to ensure that at least 65% of our management development programmes are attended by previously disadvantaged South Africans. At ATIO, training and development is not an obligation, it's an investment. Businesses which are at least 50.1% owned by black persons Businesses which are at least 25.1% owned by black women Businesses with at least 5% shareholding held by black persons with disabilities Businesses meeting the criteria outlined above are eligible for our favourable payment terms. A SPECIALIST ICT SERVICE PROVIDER A SPECIALIST ICT SERVICE PROVIDER ATIO has achieved Level 1 B-BBEE Status and is also recognised as a black owned business by the BEE Verification Agency, Mazars. With customer satisfaction so critical to your business success, it is vital that you have the right contact centre infrastructure in place to help deliver the kind of intelligent, personalised service your customers increasingly demand. Designed to grow with your business needs, we can deploy solutions that handle all types of customer interactions efficiently – supported by a range of intelligent routeing and resource allocation features. These allow you to contextually manage both inbound and outbound interactions, across multiple channels, via self- and assisted-service whilst ensuring appropriate performance levels to meet both your SLA and compliance requirements.