THE MEDICAL AFFAIRS COMPANY LLC
KENNESAW, GA

The Medical Affairs Company (TMAC) provides clients an impressive complement of both strategic and tactical medical affairs solutions. TMAC’s services include the provision of contract field-based medical teams, medical information, and medical affairs consulting, all designed to address company resource, timing and budget challenges. TMAC’s management team has been actively involved in the outsourced medical affairs sector for over 20 years and has continued to further develop and evolve strategic and creative solutions that meet the needs of today’s biopharmaceutical, diagnostic and medical device clients. TMAC realizes that not all programs are alike and customizes each program to the specific company’s culture, therapeutic area, product lifecycle stage and stakeholders needs. TMAC’s long-standing commitment and focus within the outsourced field medical arena, coupled with our overall knowledge and expertise within medical affairs, positions us to provide a clear perspective on field medical, field medical management, and medical affairs roles and functionality. “TMAC was invaluable in helping us with a successful product launch. The MSL team they deployed have the clinical background and medical affairs acumen that make them excellent representatives of our company.” Contact us today to discuss custom solutions for your company. , TMAC’s consulting arm, is comprised of recognized medical affairs leaders who have had substantial success as executives at large & small companies and can therefore provide strategic advice and direction to clients focused on the goal of establishing an integrated medical affairs program. “TMAC was invaluable in helping us with a successful product launch. The MSL team they deployed have the clinical background and medical affairs acumen that make them excellent representatives of our company.” Contact us today to discuss custom solutions for your company. CNEs foster the exchange of clinical information to raise disease state awareness and product education among healthcare professionals, patients and caregivers. CNEs foster the exchange of clinical information to raise disease state awareness and product education among healthcare professionals, patients and caregivers. CNEs foster the exchange of clinical information to raise disease state awareness and product education among healthcare professionals, patients and caregivers. CNEs foster the exchange of clinical information to raise disease state awareness and product education among healthcare professionals, patients and caregivers. TMAC’s Call Center Services provide compliant medical information services to communicate essential product information through a highly qualified staff comprised of experienced healthcare professionals (HCPs) with proficiency in the areas of drug/device information and product safety. These HCPs are further assisted by a team of experienced support personnel who coordinate initial intake and triaging of calls to ensure efficient and expedient client service. Our Medical Information Call Center Service is capable of handling very small to high call volumes and can adapt quickly to fluctuations in the number of calls to ensure adequate coverage. TMAC provides live service during standard business hours, as well as after-hours options. The TMAC Medical Information Specialists are expertly skilled and trained to identify and appropriately process and document potential Adverse Events (AEs) and Product Quality Complaints (PQCs). Our services are customizable and can include collection of basic information and transferring the case to the client or third party for full processing; or alternatively, TMAC can provide full processing of PQCs (collect data, facilitate sample return, communicate case closure info) and AEs (submit Individual Case Safety Reports to the FDA) on behalf of our clients. By partnering with TMAC, clients can be assured that all medical/product responses and communications with customers are based on a thorough digest and understanding of the products we support and importantly, are delivered with the highest sense of customer service and care. Medical Call Center Services from TMAC: The Medical Affairs Company CNEs foster the exchange of clinical information to raise disease state awareness and product education among healthcare professionals, patients and caregivers. TMAC Clinical Nurse Educators (CNEs) foster the exchange of clinical information to raise disease state and product awareness amongst healthcare professionals including physicians, nurses, pharmacists, home health care and nursing home/hospice personnel. CNEs also educate caregivers and patients, providing them with injection and administration training techniques, strategies to effectively comply and adhere to their medication therapy and discussions of potential safety issues related to their therapy regimen. CNEs, also known as Nurse Educators, Clinical Educators or Nurse Advisors, are HCPs with advanced nursing degrees and experience in clinical care settings. Dependent on the therapeutic area and activities to be provided, many of these CNEs are additionally credentialed and/or certified, ensuring that they engage in credible and compliant communications. CNEs are often deployed to address a specific “gap” for a product where utilization, adherence or uptake is limited or challenging. Through peer-to-peer discussions with target HCPs and their staffs, CNEs can provide hands-on training for products, devices and/or education on the disease management tools used to diagnose and treat chronic conditions. CNEs are often deployed to: Provide education in support of complicated dosing and administration requirements – i.e. injectables CNEs can be deployed at any point in a product’s lifecycle (pre, launch, post), providing both proactive and reactive support. TMAC CNEs are fully salaried and benefitted employees of TMAC and are 100% allocated to the clients they are hired to work on behalf of. TMAC’s flexible model provides its clients with multiple hiring options; including internalization of all or some of the field medical team resources at the conclusion of the program.