THE MCKINNON GROUP, INC.. BOCA RATON, FL

While the client believed going into the engagement that they required separate environments in order to remove the delays that one group imposed on another, what we created was a cohesive work environment where functional groups were motivated to help each other reach success milestones quickly. Business Evolution We were asked by a major international client to improve the efficiency and effectiveness of their (tier 1 and tier 2) service support desk, resulting in fewer service outages and faster resolution times, while also reducing support costs. In the past, the company had implemented a software solution, which failed to achieve these goals. We engaged the business units that they serve, as well as other support teams that they interface with, via focus groups, strategy sessions, and interviews in order to extract local knowledge and best practices that could be shared. We recommended improvements in both process and function while helping their regional offices develop best practices around both resolving and preventing incidents that impacted service delivery. We were asked by a major Canadian organization to become compliant with new regulations facing their industry, and help them prepare for an upcoming audit. We involved all levels of the organization in order to determine how becoming compliant would achieve more than simply satisfying a check box on the auditor's score card. We involved the business units, customers, and internal suppliers through focus groups, interviews, and feedback systems to determine where compliance initiatives should be focused, the criticality of service components, and opportunities for improvement. We offered a customized awareness program and communications strategy as well as delivery system, along with assessment tools that were used to influence and reinforce behaviors, understand risks, and assist in making investment and resourcing decisions. We were asked by an international organization to assist them in reducing the time they take to deliver business solutions from strategy to operation. The first project to pass through the improved system achieved business results within four months rather than the typical two years that the organization took for initiatives of this sort. Staff could remain focused on their primary activities, clients estimated a one time cost savings of $350, 000.00 and received an immediate return on their investment. In addition, ongoing operational costs were 50% lower than initially projected using the old benchmarks.

KEY FACTS ABOUT THE MCKINNON GROUP, INC.

Company name: THE MCKINNON GROUP, INC.
Status: Active
Filed Number: P09000100216
FEI Number: 271538927
Date of Incorporation: December 14, 2009
Age - 16 years
Home State: FL
Company Type: Domestic for Profit

CONTACTS

Website: http://themckinnongroup.com
Phones: (888) 712-6224
(198) 246-1082
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THE MCKINNON GROUP, INC. NEAR ME

Principal Address: 10858 WHITE ASPEN LANE,
BOCA RATON,
FL,
33428,
US

Officers and Directors

The THE MCKINNON GROUP, INC. managed by the one person from BOCA RATON on following positions: President

Rebecca L Mckinnon

Position: President Active
From: BOCA RATON, FL

Registered Agent is Rebecca L Mckinnon

From: BOCA RATON, 33428

Annual Reports

2024: April 5, 2024
2023: January 27, 2023

THE MCKINNON GROUP, INC. BOCA RATON, FLORIDA