TELECOM SERVICE BUREAU, INC.
OCALA, FLORIDA

TSB has been supporting ETC & MVNO Carriers for nearly a decade with the infrastructure, resources, systems & support needed to navigate the extremely competitive wireless industry. Whether you are an MVNO or planning to become one, our MVNO Turnkey Support Solutions provide faster growth and greater flexibility, while lowering your overall operational costs and providing quicker ROI. We host all your back office operations out of our Headquarters location in Ocala, FL. Our customers have access to our call center to support all the customer care efforts needed to retain and grow your customer base. Our knowledgeable staff is proficient working within the wireless ecosystem and familiar with all the vendor systems eliminating the need for you to hire or train your existing staff on multiple platforms. Our 10,000 square foot warehouse provides our customers with all the fulfillment services needed to support bulk or individual shipping needs. Our warehouse has the ability to do custom software loads to highlight any brand specific applications. TSB has spent the past 7 years building out a complete compliance driven “ETC in a box” solution. Our hard earned experience supporting ETC’s in compliance centric states like Oklahoma & California forced us to create unique tools that help ETC’s operate profitably and efficiently. Our workforce management tool helps existing ETC’s better control their inventory while reducing the supply chain and providing more transparency. Our distribution solutions enable deeper penetration into a market by opening branded physical points of presence, which improves retention and grows ARPU. To learn more about our products and services, or to get started in becoming an MVNO, visit our TSB has partnered with the leading wholesale wireless carrier to bring you a nationwide LTE wireless network available for your customers. All the bring your own device API’s, real time data controls for LTE, complete Mobile product lineup are already established and ready to be white labeled for your launch. We are also partnered with Be Quick, the leading billing and Software Company in the MVNO industry. This means you get three industry leading partners in one contract all managed by TSB. Our MVNO Services program is market agnostic and designed to support your individual business plan whether that was Lifeline, prepaid, postpaid, ethnic focused, or commerce for cause, TSB MVNO Services is here to help guide you along the path to bringing your brand to life. It would take you six months or more to build out the same connectivity with Sprint & Be Quick that we already have. In addition to the time, it would cost you hundreds of thousands of dollars to build out an equivalent platform. Finally, to hire and train a staff that knows and understands how it operates and all connects together to provide your customers with a seamless wireless solution would take months. Call us today to learn more about our MVNO Services. Our Products and Services TSB provides complete distribution solutions via our authorized store model allowing ETC’s to expand their customer footprint coupled with a permanent point of presence. All of your store locations will have community outreach teams that are hired and managed by our market manager. This approach allows your customers a gateway to customer service, top ups, upgrades, RMA’s and more. You benefit with increased retention and hands on customer service creating a better overall customer experience. We ease the burden of the recertification process giving customers a hassle free experience and an opportunity to upgrade their device. TSB has the ability to provide every service necessary for a new or established ETC. Some of the key areas include branded retail stores, fulfillment and warehousing, real time review, customer service, compliance, inventory management and procurement, and more. Every ETC is unique so TSB remains flexible to make all of our services available or perhaps just the specific ones that you need. Together we can custom create a strategy that best fits the needs of your company. TSB has helped ETC’s grow their businesses for nearly a decade. In doing so, we quickly realized the need for a tool to help manage the key performance indicators (KPIs) of our clients, but we didn’t want to wait for a third party vendor to build what we could clearly see. After five years of solving client’s problems, our end result was the creation of McDermit. McDermit is our proprietary workforce management tool that helps our clients in multiple key areas such as performance metrics, inventory management, location/sales management, support ticket system and much more. Our performance metrics tool allows managers and executives to have dashboard views allowing them to quickly monitor success in the field in near real time. This tool keeps agents engaged and accountable to further drive performance, retain top producers, and replace poor performing agents. McDermit also provides visibility to your Cost per Acquisition (CPA) so you can further measure the success of your agents/stores and make course corrections if necessary. We also share projected CPA as well as projected added customers so you can see how you are performing compared to last month at a glance. We believe that it is vital to know where your agents are set up, how that location is producing, and if they are in compliance with the standards set forth by your company and the Public Service Commission. Saturation is inevitable and can discourage some of your best field agents. Our location management tool tracks attendance and links orders to locations providing you valuable data to identify top producing locations. You can compare and contrast data to make sure your agents are set up with the best possible chance for success. This tool also gives field agents the ability to upload pictures of their location each day so you can make sure all of your field agents are compliant. We also have attendance management features showing you the most consistent performers and those who may need some coaching.