TELE NETWORK, INC.
SAN MARCOS, TX

Great customer service requires great people. We pride ourselves in the service that we provide to customers everyday. Our 20+ years of experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers. It’s our people that truly make teleNetwork special. If you are looking for a different approach to solving your contact center challenges, teleNetwork can help your organization truly make a difference for your customers. Our customers rely on us to help them identify opportunities to improve their business. As an innovation partner, they appreciate our ability to provide best practices that translate into a better customer experience. We contribute an end-to-end framework which improves training, process and tools. These improvements are shared across organizations to ensure that full ROI is achieved. Our clients often request rapid increases in staffing to meet unforeseen volumes related to outage or marketing activity. In other cases, clients will identify new goals that must be achieved in a short period of time. Our team is very good at responding to client needs in short order and implementing the necessary change to help achieve the desired goal with very high customer satisfaction. One of the key components to our success is our ability to integrate our proprietary contact center tools with our clients’ systems. Using a combination of web services technology (REST, SOAP, XML over HTTPS, etc.), we are able to import and export information to meet desired business needs. Our development team has integrated our systems with many 3rd party applications providing invaluable access to data for our teams. Who We Are teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We design and implement highly successful customer care strategies using a 100% U.S. based workforce for companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our team helps organizations identify gaps, streamline processes, develop training and deliver customer experience management solutions for a variety of stages in the customer lifecycle. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition. Mission Our mission is simple: create customer experiences that lead to better relationships. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts or robots. Just answers from courteous and knowledgeable professionals who have your customer’s best interest in mind. Partner with teleNetwork and improve your customer experience. Our culture is youthful, vibrant and diverse. Much like a startup, an entrepreneurial spirit exists in everything we do. Great customer service requires great people. We pride ourselves in the service that we provide to customers everyday. Our 22 years of experience has shaped the insight and knowledge that we bring to each engagement. Our team is dedicated to providing the best possible customer experience for our customers. Our people are the lifeblood of our business and the reason that we are able to provide the best customer service in the industry. We promote from within which fosters an environment where employees are encouraged to communicate and share their ideas to help our customers improve their experience. We harness innovation by taking ideas from our teams and implementing best practices to help our customers. It’s our people that truly make teleNetwork special. New Residential Sales and Products New products/services (i.e phone, web portal, internet, TV, PTS, bundles, etc.) New Business Sales and Products New products/services (i.e Managed Services, EMM and MDM) Internal Help Desk (i.e monitoring, IT solutions, etc.) One of our clients was set to launch a gigabit Internet service. They sought our help with the goal of providing a consistent and memorable experience for the customer every time they called, whether it be for obtaining general information, signing up for new service, billing questions and making payments, or requesting technical assistance. In order to help the client achieve their goal, we set out to create a differentiated customer experience using a universal agent model capable of handling any type of issue from retention or bill pay to basic and advanced technical support for video and data services. This model achieved significant success leading to industry recognition and exceptional customer satisfaction. In conjunction with management discipline and expertise, we have helped our clients meet their goals year after year. Many of our clients share common goals. Primarily, they would like to provide the best service to their customers for the lowest price while building strong relationships with customers who become brand advocates. This white paper will illustrate a correlation between reduced AHT and increases in sales conversion and resulting improvements in Net Promoter Score (NPS). We have helped achieve higher customer loyalty ratings for many companies by showing them firsthand how providing an unforgettable customer experience can lead to higher retention rates and open the door to other channels of revenue. Learn to transform your experience management for today’s enterprise and tomorrow’s customer. We help our clients support their customers through various channels to provide an unforgettable customer experience and reach out to as many customers as possible. Company name: Who We Are teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We design and implement highly successful customer care strategies using a 100% U.S. based workforce for companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our team helps organizations identify gaps, streamline processes, develop training and deliver customer experience management solutions for a variety of stages in the customer lifecycle. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition.