TELE NETWORK, INC.
SAN MARCOS, TX

teleNetwork, Inc. is a prominent player in the contact center and business process outsourcing industry, providing differentiated customer experience solutions to companies across various sectors including telecommunications, mobility, cloud services, eCommerce, software, retail, and video. With over 22 years of expertise, teleNetwork prides itself on leveraging its deep industry insight and innovation approach to support clients from a 100% U.S.-based workforce. The company's mission centers around creating customer experiences that foster trust and loyalty without resorting to scripts or automation technology. Instead, they focus on delivering solutions through courteous, knowledgeable professionals who prioritize the customers’ best interests. teleNetwork is renowned for its ability to rapidly respond to clients' needs by quickly adjusting resources and implementing strategic changes tailored to client demands, such as rapid staffing changes or the achievement of short-term goals. This agility contributes significantly to their consistently high customer satisfaction ratings. Their technical prowess includes seamlessly integrating proprietary contact center tools with clients’ systems using advanced technologies such as REST, SOAP, and XML over HTTPS. This integration facilitates efficient information exchange that addresses various business needs while accessing valuable data through third-party applications. Notably, teleNetwork has achieved significant success in launching new products for clients, including an industry-recognized gigabit Internet service launch that leveraged their universal agent model to create a memorable customer experience across all touchpoints. Furthermore, they demonstrate a correlation between reduced average handling time (AHT) and improved sales conversion rates, resulting in better Net Promoter Scores (NPS). teleNetwork's unique approach is recognized by industry awards and brand recognition, testifying to the innovative customer service solutions it delivers. Situated in San Marcos, Texas, with its principal mailing address at 350 Barnes Drive, Suite 109, teleNetwork maintains a dynamic presence under leadership from key figures like Chief Executive Officer George Yang and Director Andrew Mcewen, among others. The company is registered as FORP in Florida with the status of active and filed under number F13000000578 on February 6, 2013. The latest annual report was submitted on March 3, 2024.