SRQ CUSTOM AUTOSOUND INC
SARASOTA, FLORIDA

I spoke with the owner, Ryan Pepsin about an experience he had with one of his customers who also happened to be one of our employees. This employee of ours was wearing our logo at the time of the interaction. When asked about the situation, Ryan was up front, open and honest about the experience. As a fellow business owner, this open honesty and feedback is something I greatly appreciate. While we haven't used SRQ Customs yet for any fleet work, be rest assured we will be with our next vehicle. It's great to work with someone local who is open, honest and cares about image. These guys are awesome. Their pricing can not be beat and my two hour time quote was completed in an hour AND they did another small install along with the scheduled service. Great staff knowledge, very clean and tidy shop and lots of options.No other shop in the area compares to SRQ Custom Autosound. Stop by, say hi and tell them what you would like to happen and they will make it work.Will be going back for any other work I need done. I took my vehicle back to add a second sub plus enclosure, and then again a few weeks later to add an Audison Bit Ten processor. As a former high-end retail manager, I know the value of providing good customer service and products. 1,000 good service calls can be negated by just one poor job. With that said, on the last install, an estimate was given to me. I expected the estimate to be accurate. However, I also expect that some times, to my irritation, the estimate will be different than promised. This was one of those times, with the exception that the estimate was different to my delight. When I arrived to pick up my car, the total amount was $200 LESS than promised. WHAT?!? I was shocked and appreciative. Not only was the second (and third) install clean and professional, I was given a complete and thorough demonstration and instruction on the use of the products. Again, my expectations were by far exceeded. Great job, guys. My sister will be purchasing an aftermarket system. I told her not to waste time even looking at the other shops. Honesty, integrity, and quality....it's what every business should strive to achieve. I'm happy to see a local actually succeeding at it....thanks again, Ryan!!!