SPOK INC
PLANO, TX

Webinar: 7 Must-Ask Questions: What Healthcare Leaders Want You to Know About Business Continuity Does your hospital have the technology, resources, and a plan in place to meet today's business continuity challenges? A Spok survey of CHIME CIOs asked how confident healthcare leaders are in their organization's ability to recover from a disaster. Survey results show seven in ten CIOs are only 'somewhat' or 'not very' confident their hospital could recover from a disaster. Join us at our next webinar to hear Spok CIO Tom Saine discuss our survey findings and hear from Tracy Roberts and Judy Martinez how Harris Health System put their business continuity plan to the test during Hurricane Harvey. Healthcare organizations around the U.S. continue to wrestle with whether staff are allowed to use their personal mobile devices for work. Spok wanted to understand more about ‘Bring Your Own Device’ (BYOD) policies in 2017 and further our understanding of the current trends in hospitals. We designed a short survey focused on BYOD, and more than 350 healthcare leaders responded. Here are the results: Incorporating these elements into project plans remains of vital importance for the success of mobile device usage and BYOD environments. This reinforces the need for hospitals to include infrastructure assessments and enhancements into mobile communication project plans. Ultimately, easier access to information, simpler communications, and faster collaboration among providers leads to better patient care. Spok LinkedIn Take your career to the next level. Spok is going places. Our success comes from our innovative and determined employees who make Spok a great place to work. Many experts, including The Joint Commission, agree that poor communication is a leading cause of death and serious injury of hospital patients today. Think about the role of technology in this environment. A communication system that helps people connect at the right time can lead to improved patient safety, increased satisfaction, and greater efficiencies. Spok specializes in hospital call center services and other industry call center solutions to enable operators to connect staff and external callers in a fast, reliable, and professional manner. Talk to an Expert at Spok Increase Operator Productivity—and Get Rid of the Binders with an Intuitive Operator Console Provide operators with the information needed to process calls using their computers, with just a few keystrokes. Operators can quickly and accurately look up staff and launch code calls, as well as message and page to individuals, groups, and roles. Talk to an Expert at Spok Simplify the Management of Contact Details, Schedules, and Messaging with Business Directory Software Talk to an Expert at Spok Increase Productivity and ROI Talk to an Expert at Spok A consistent, intuitive system for recording and evaluating how all calls are handled enables you to provide agents with the tools they need to deliver top-notch customer service every time they’re on the phone. Spok has partnered with HigherGround to offer the Calibre™ call recording solution. This enables supervisors to record calls and concurrent screen activities, monitor staff performance, produce comparative reports for individual agents, and introduce focused training initiatives.  Provides an audit trail of calls to retrace conversations if organizational disputes arise Spok Eclipse can help you: Provide an audit trail of phone activities Talk to an Expert at Spok The healthcare landscape is becoming increasingly competitive as hospitals continually look for innovative ways to engage with existing and potential customers. As the first point of contact for most patients’ hospital experiences, the contact center is more important than ever. Organizations rely on this team to deliver exceptional customer service while supporting exemplary patient care. With the help of innovative technology solutions, hospital contact centers are able to streamline their operational efficiencies, enhance the patient experience, and reinforce a positive brand image. Contact centers, the vital communications hub of any hospital, support improved patient care by helping to coordinate efficient clinical communications. This, in turn, can ultimately boost patient satisfaction scores and increase revenues. In a continually evolving environment, it’s important to assess whether your contact center is using best practices and the most appropriate technology to maximize its potential. Incorporating or upgrading new technology into your existing contact center will enable you to increase staff satisfaction, improve efficiencies, and trim costs. Talk to an Expert at Spok As the number of hospital mergers continues to grow, more and more organizations are choosing to consolidate and centralize their call center operations at one site. Centralized contact centers are more efficient and cost effective. However, they are also more complex. When serving multiple facilities, operators must be able to adapt and apply a range of procedures across the multiple sites that they serve in order to provide the best service to current and prospective patients. Good first impressions are essential and can influence a caller’s decision to become your patient, so it is important not to overlook the role that call center agents perform as ambassadors of your hospital’s brand. Successful organizations recognize that efficient and courteous service is a highly valued asset, and they support contact centers with the right tools to reduce call volumes and assure professional, individualized caller experiences. Providing operators with up-to-date online directory information and on-call schedules available right from their consoles can significantly reduce the amount of time they spend searching for contact information, and speech recognition can provide fast transfers for routine calls. A contact center that provides excellent service is a cost-effective way to increase customer loyalty and boost patient revenue through referrals and increased participation in hospital programs.