Experience Smith System furniture first hand with one of our product experts. Get all of your school furniture questions answered, right here in Texas. Our showroom features vignettes of different arrangements (grade level) of Classrooms, Commons and Makerspace environments. You’ll be able to test drive products like our Interchange Diamond desks, Wing desks, Crescent Tables, Flavors and Plato seating and more.
Back in 1905, Smith System was a different company than we are today. We built heaters for one-room schools. And then water fountains – and lavatory systems. It was a simple mission – keep kids warm, hydrated and clean, so they could focus on learning. But we soon discovered that, beyond those basic needs, there were other ways we could help. The more we worked for schools, the more we saw an ever-evolving environment that needed a furniture maker to nurture the change. So, we stepped in.
We believe (with a heck of a lot of passion) that every student and teacher deserves the best possible space to inspire learning. And that’s what led us to what we are today: A company designed to deliver on the needs of education better than anyone else in the industry.
To be honest, it’s surprising to us how indifferent our industry can be when it comes to service. And we’re on a mission to change that. No matter the activity, we promise durable, purposeful furniture designed for our customers’ needs. And we do whatever it takes to deliver it accurately and on time. Put an extra period on the end of that statement.
Smith System endeavors to extend equal opportunity for employment to all individuals regardless of race, color, religion, sex, age, national origin, disability, handicap and all other protected classes recognized under applicable local, state or federal law. This policy affirms Smith System’s commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist.
The following Smith System warranty applies to products shipped after February 28, 2013
Smith System Manufacturing Company promises to repair or replace any Smith System brand product or component that is substantially defective in material or workmanship for twelve years and lifetime for metal frames on chairs and tables for the original purchaser, or at our election give a credit up to the invoice price of the product only. This is your sole and exclusive remedy for products found by Smith System to be defective. This warranty, which runs from the date of shipment, is subject to the limitations, exclusions and other provisions below.
Smith System may repair or replace, at its sole discretion, any portion of the subject product, which proves to be defective under the terms of this limited warranty at no further cost to the buyer. Smith System shall be liable under this limited warranty only for the cost or, at its option, the repair or replacement of defective products. Smith System will not pay labor costs associated with repairs or replacements. All incidental or consequential damages which may arise, including, but not limited to, lost profits, personal property damage, and third party liabilities are hereby expressly excluded. Likewise, Smith System will not be responsible for any damage to
customer’s property caused by incompatibility of the product with customer’s flooring and other customer property.
Defects caused by abusive or abnormal use of the product.
Modifications or attachments to the product that are not approved by Smith System.
Products that were not installed, used or maintained in accordance with product
Smith System products are not intended or warranted for outdoor use. In addition, some natural color variations occurring in plastics, laminates, paints, or other natural materials are inherent to their character, and cannot be avoided. Therefore, they are not considered defects. Smith System does not warrant the color-fastness or matching of colors, grains or textures of such materials. Customer’s own materials selected by and used at the request of a user are not warranted. Please contact Smith System at 1-800-328-1061 if you have further questions.
First we need your Purchase Order. Be sure to include: 1) Quantity, 2) Model Number, 3) Description 4) Color choice (top, edge, frame color for tables and shell and frame colors for chairs), 5) Price for each item, including quote number. We accept orders via fax 972-398-4051 or email
[email protected]. All orders are confirmed with a printed acknowledgement. Please check your acknowledgment carefully to ensure that your order is correct. Cancellation or modification of orders must be submitted to Smith System in writing. In some cases a cancellation fee may be charged if raw materials, work in progress or special products are involved.
Most furniture is stocked year round as part of our Quick Ship program. Quick Ship items are designated in the catalog with color and quantity availability. Quick ship lead time is 5-10 business days, though this may extend during our busy summer season. Non-Quick Ship lead time is six to twelve weeks, though this may extend during our busy summer season, refer to your quote for lead time or call customer service at 800-328-1061.
The shipping date is confirmed upon receipt of order. Every attempt will be made to meet that shipping date. However, it is subject to change without prior notification.
Shipments are sent with charges added to invoice. Product shipping weights are for product only. LTL shipments usually are on pallets. Pallet weights will be added to total weight for LTL shipments. Standard LTL shipments do not include inside delivery. Inside delivery is available, place on your PO and the appropriate freight charges will be added. Some products can ship UPS. For orders that ship UPS, inside delivery is included in freight charges. Smith System will determine the mode, method and carrier which meet the best delivery criteria.
All product is made to order, the return of unwanted goods must be notified within 14 days of delivery. Smith System will be unable to accept an item not reported within this time period. No goods will be accepted for return without prior authorization. Agreed returns will be subject to a 30% restocking charge, plus any return carrier charges. Any unpacked, used or assembled item will not be considered for return.