SIERRA PIEDMONT, INC.
WOODSTOCK, GA

Since our inception in 1996, we have focused on one thing – Designing a Superior Client Experience. Businesses across the U.S., Canada and Puerto Rico rely on our advice, guidance and support to solve environmental problems, limit liability, and protect their valuable brand. Sierra Piedmont developed the The leadership team at Sierra Piedmont is focused on Designing a Superior Client Experience for you. We look forward to proving that to you. Since 1996, Sierra Piedmont has enjoyed rapid success as a direct result of our proprietary process, Sierra 360°, the vehicle by which our firm is able to Design a Superior Client Experience. At Sierra Piedmont, we believe that a superior client experience happens when the highest level of expertise coincides with the highest level of customer service. At this juncture, a superior client experience occurs. At Sierra Piedmont, every action the firm takes, from our highly selective and competitive recruiting process, to our mandatory annual technical and soft skills training program, is to ensure our customers are thoroughly cared for and satisfied. Sierra 360° begins with unparalleled expertise. This is a true statement. Sierra Piedmont prides itself on hiring the best and brightest technical experts in our field. In fact, throughout the history of our firm there have been zero technical challenges on the work performed by our staff . As a result, our professionals are routinely asked to serve as expert witnesses in environmental matters. As a quality control measure, Sierra Piedmont maintains a centrally located and controlled management structure and assigns industry-specific teams to every client and project. While every project has its own individual challenges and goals, at Sierra Piedmont, we adapt our proven process to each situation. The process begins with understanding the client’s problem and defining what success looks like. Our program managers work with our customers to identify their specific requirements, developing a Scope of Work (SOW) and cost estimate for each project. Once the project goals, challenges and risks are identified, our industry-specific technical teams initiate the work. Throughout the project execution, our team maintains open lines of communication, informing you of findings at each step of the process. Quality control and assurance is built into the process at every level of our organization, with a single point of contact maintaining primary responsibility for all aspects of your deliverables. Sierra Piedmont President/CEO, Scott Pate, conducts regular customer satisfaction surveys and reviews projects with clients to ensure that all of our work exceeds expectations, keeping both projects and relationships on track. We take particular pride in the fact that Sierra has maintained 100% client retention in our major account customer base. The third level of Sierra 360° is what makes Sierra Piedmont truly exemplary. Level three is all about people and behavior. In order to work at Sierra Piedmont, one must fit the Sierra Piedmont culture of providing the highest level of customer service. We understand our clients have extremely important responsibilities, and hiring a consultant should result in smoother and less stressful projects. At the risk of casting stereotypes, we recognize that many technical experts can be perceived as having less than stellar interpersonal skills. Therefore, Sierra Piedmont conducts behavioral assessments of prospective employee candidates before they are offered a position. Once they become a member of the Sierra Piedmont family, each employee is required to undergo soft -skills training, annually. From our front desk to our field team, our clients find that Sierra Piedmont employees share a strong sense of urgency and a common goal: to design a Superior Client Experience. Scott Pate began his geologic career in the oil and gas exploration industry in East Texas and the Gulf of Mexico while he was still a graduate student. He credits 12-hour shifts and 14/7 work schedules with teaching him a strong work ethic that has stayed with him throughout his professional life. His work as a consultant also highlighted the importance of customer service, which he recognized as equally important to technical expertise. In 1991 Scott relocated to Atlanta and transitioned to the growing environmental consulting industry. Quickly working his way up from field geologist to a senior management role, he learned about the technical, operations, financial and marketing aspects of business. Putting this accumulated expertise into action, in 1996 he founded Sierra Piedmont. Embodying Scott’s personal commitment to provide clients with environmental solutions at a level of service well above the competition, Sierra Piedmont has built a successful track record of repeat business and strong client relationships. Scott describes his most important role with Sierra Piedmont as acting as the client’s champion inside the firm, keeping every level of the company aware of their customers’ most significant priorities and concerns. Having worked in corporate industry for the first ten years of his career, Scott can readily understand his clients’ challenges of manpower, finances and schedules. As he puts it, “I know what it’s like on both sides of the fence.” As President and Chief Executive Officer, Scott provides overall strategic direction for the company, overseeing operations, client management, business development and financial functions. He takes a hands-on approach to quality control, spot-checking work in progress and reviewing deliverables before final submission to ensure they meet both the customer’s requirements and Sierra’s standards. In addition to promoting clients’ interests throughout the company, Scott also works to provide every employee of Sierra Piedmont with the same opportunities for personal and professional advancement that he has enjoyed in his own career. Having started in the industry at “ground level,” he understands the challenges of working in the field, and has done virtually every job that he calls on his staff to do. As the company has grown, Scott has taken steps to recruit and retain employees that share his commitment to customer service and building a corporate culture that values accountability and responsiveness. Working with the firm’s senior leadership, he has developed a “Client Bill of Rights,” and a formal statement of the company’s values and service model known as “Sierra 360°.” Scott proudly notes that these documents are not vision statements reflecting what the company wants to be – they articulate the approach the firm already takes to its day-to-day business. Scott believes sharing clients’ sense of urgency is what distinguishes Sierra Piedmont from its competition. As a measure of success, the firm has built longstanding relationships with a number of leading companies, many of which exceed ten years.