SERCO INC.
HERNDON, VA

HMS Queen Elizabeth, Britain’s new £3bn aircraft carrier, as she set sail from Rosyth for the first time with Serco’s SD Tempest tug at her bow. About Serco Trust, Care, Innovation and Pride - our four values shape our individual behaviours and hence the way the company behaves. Serco Group plc's roots go back to 1929, becoming Serco Limited in 1987 and in 1988 was listed on the London Stock Exchange. Now, Serco is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, we operate internationally across four geographies: UK & Europe, North America, Asia Pacific and the Middle East and across five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services.  Serco are pioneering new approaches to public services Meeting the dual demand for greater efficiency and rising service expectations requires a new approach. That is why we take a big picture view, tackling the wholescale transformation of the services we run, be it frontline or back-office. We are able to deliver rapid change and scale-up operations quickly by drawing on global resources, employing the best specialists in each market, instituting more effective systems and empowering our teams to perform better. This means we are able to design and operate intelligent transport networks, deliver patient centered support services in hospitals, sensitively handle immigration from point-of-entry to repatriation, securely detain and rehabilitate prisoners, ensure the readiness of defence forces and critical military installations, cut the cost of government administration and make it easier for citizens to access the services they need. Our market is large, we believe growing, and will continue to do so because of ‘Four Forces’ we have identified which mean governments will continue to face huge pressure to deliver more and better public services, for less, and they see the value of the private sector in helping them achieve this. Providing government services to citizens, funded by taxpayers, is different, and in many ways more demanding than providing services to the private sector or consumers. Since we were founded more than 50 years ago, Serco has developed deep expertise in this regard.   Our culture is based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviours and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation. Our values need to be lived every day, used to help us work through any challenges we may face and help us recognise and celebrate our achievements. They guide us in our dealings with colleagues, customers, suppliers, partners, shareholders and the communities we serve.  It is important that we hold ourselves and others accountable for our values every day and have defined a set of behaviours that are expected from all of us. They describe how our behaviours bring Serco’s values to life. Corporate Responsibility at Serco As a provider of public services we are committed to operating with a public service ethos and recognise our responsibilities. Our commitment to corporate responsibility recognises evolving political and economic landscapes, public expectations, our broader impact as a company and how all of these align to the outcomes our customers seek to achieve. In 2015-2016, we refreshed our Group strategy, clarified our purpose and established the new Corporate Responsibility Committee of the Board. In 2017, we have continued the refresh of our corporate responsibility agenda through development of a new corporate responsibility framework, to better reflect our strategy and the manner in which we conduct our business. The framework defines our principal areas of responsibility and will help to guide future practice and behaviour whilst facilitating measurement of our performance, forming a foundation for enhancing how we conduct our business for years to come. Our Values shape the way everyone in Serco works and behaves. We are driven by our public service ethos to help our customers create positive outcomes for society. We are committed to enabling the development, wellbeing and safety of our people.  We are responsible in how we impact the communities, economies and environments in which we operate. We are determined to protect our shareholders’ interests and create long-term, sustainable value for them. Our key responsibilities are recognised within our business strategy, for which the Serco plc Board has ultimate responsibility. Specific matters reserved for the Board include health and safety and the Group’s Values, culture and ethical direction. The Board has established a Corporate Responsibility Committee (CRC) which focuses in four areas: health and safety, people, ethics and our corporate responsibility (CR) framework. Our Serco Management System The Serco Management System (SMS) is our management framework. It describes how we do business and defines the rules governing how we operate, behave and deliver our strategy, including all areas covered by our CR framework. Employee and manager responsibilities regarding SMS compliance are clearly defined and all employees complete appropriate SMS, Code of Conduct and Values training on joining Serco and periodically during their time with Serco. Our Group Consequence Management Standard defines how instances of non-compliance are managed. To provide management assurance, a ‘three lines of defence’ model has been implemented to test business compliance. Each level of assurance informs our risk management process and the delivery of local, regional and Group improvements. At an operational level, local controls are implemented to ensure customer, legal and regulatory requirements are met. In addition, an annual SMS self-assessment process is undertaken across the Group which helps managers increase their understanding of SMS requirements and improve compliance with SMS controls by completing actions for any areas of non-compliance identified.