SITE is a ticket seller. SITE is not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated.
As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below the “face value” listed on the ticket. Tickets sold through SITE are provided by a third party; therefore, USER’S name will not be printed on the tickets. Please note that the name on the tickets does not affect USER or the intended recipient’s ability to access the event. All ticket prices include additional service charges and handling fees as specified on each order. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
Orders placed through SITE will be fulfilled by SITE or a ticket seller from one of SITE'S networks of participating ticket providers (“TICKET SELLERS.”) Contact information for SITE will be provided to USER upon completion of the order. If this information is lost, USER may contact SITE at
[email protected] to retrieve information about the order.
All prices are in United States Dollars (USD) unless otherwise specifically stated. SITE cannot confirm the price of an item until after an order is completed by USER. Despite SITE'S best efforts, a small number of the items listed on the SITE may be priced incorrectly. If SITE discovers an item's correct price is higher than the stated price, SITE will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation.
Entire amount charged to USER, including each ticket's price as set by the TICKET SELLER, Service Fee, and Delivery.
USER'S credit card will be charged by SITE. If USER has any questions about charges on USER'S credit card statement, USER should contact SITE at
[email protected]. SITE may charge or authorize USER'S credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, the USER'S credit card will not be charged or USER will receive a full refund for the charged amount.
In some cases, SITE may attempt to authorize a debit card multiple times, creating several holds on USER'S account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when USER'S information is incorrectly provided or mistyped. Though SITE will only clear USER'S transaction once, the hold(s) will temporarily lower USER'S available balance. Any hold(s) may take up to several days to clear.
USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.
In order to protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.
All orders are shipped to USER using the delivery method chosen for the order. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery.
Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, after purchase. In the case where tracking information is not available USER may contact SITE for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.