SATISFACTION SERVICES INC.
POMPANO BEACH, FLORIDA

business More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. Mystery Shopping All types of Businesses and Companies - Nationwide and International Secret Shoppers | Customer Satisfaction Surveys Mystery Shopping Your Business with Secret Shoppers Satisfaction Services is a leading provider of mystery shopping services, secret shoppers and customer satisfaction surveys and management tools to companies in all types of industries. SSI has been providing quality and service evaluation programs, a concept of mystery shopping to companies for over 20 years, founded in 1988. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right with mystery shopping. in customer service, it will happen with a greater degree of frequency. The negatives are a natural by product of the process. Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective through mystery shopping. Our mystery shopping services are structured on your company's method of operating your business. We customize each clients evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate the results back to you in an accurate, comprehensive and timely manner. One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a mystery shopping company. Our selection and training of secret shoppers or evaluators for your business is based on over 20 years of successful experience providing mystery shopping service to many of the most prominent retail, restaurant, hotel, spa hospitality tourism, real estate mangement and service companies worldwide. Customer Satisfaction Services - Mystery Shopping Your Business Custom design a format to evaluate your business. Our reports and mystery shopping technology are enhanced constantly, we are the evolving mystery shopping company One goal of ours is to be the best mystery shopping company in all ways. We will exceed your expectations of a mystery shopping company. We provide aggregate reporting on the results of each evaluation. We are the constantly evolving mystery shopping company, our back up reporting and types of reports are unsurpassed. To provide you with the single most important asset you can have, understanding the "Quality" of the product and service you are delivering to your customer. he kind of mystery shoppers we hire for our mystery shopping jobs are reliable, observant, eloquent and able to follow precise instructions. Shoppers must provide clear, concise written comments along with matching responses. As a leading and high quality mystery shopping company we have very specific training and complete and thorough mystery shopping forms with extensive summary. Our mystery shoppers must follow our training and examples. Getting paid to shop! Making money secret shopping is this for real? Yes. Businesses are willing to pay to determine where their customer service requirements can improve. Satisfaction Services is looking for potential mystery shoppers such as you to complete mystery shops. If you have decided to become a mystery shopper, these questions and answers about mystery shopping jobs or working secret shopping may help you understand more about legitimate mystery shopping part time jobs. Businesses hire mystery shopping companies to conduct research at the client's business. Most often, this research takes the form of mystery shoppers posing as customers of the client's business and engaging in experience they have following the shopping scenario the client required. The mystery shopping company then gathers the data and delivers it to the client. The client uses the information for internal purposes; usually to improve customer service, reward staff doing a good job, check on integrity and build better customer relationships to improve sales and profits. establishment as a typical customer, following a set of guidelines provided by the mystery shopping company. After the evaluation, the shopper compiles a complete detailed report and submits it. Satisfaction Services has Mystery Shopping Jobs, Part Time work mystery shopping in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida,