ROCKPOINT BUSINESS SOLUTIONS LLC
MIAMI, FLORIDA

Before launching Rockpoint Business Solutions, Steve provided dynamic leadership to various sales, service and operations organizations at American Airlines (in both the U.S. and U.K.), Capital One and Royal Caribbean Cruises Ltd., driving millions of dollars of productivity enhancements and revenue gains. First, as Vice President of the newly created Guest Sales and Service organization, Steve led all of the Celebrity Cruises brand’s guest-facing teams – encompassing Direct-to-Consumer Sales, Onboard Sales, Digital/Web Marketing, Celebrity’s Captain’s Club Loyalty Program, Shipboard/Shoreside Guest Service, and the Celebrity Vacations business- which packages cruise and land vacations. Steve’s 300+ organization leveraged the strong synergies between the above teams to provide best-in-class engagement, sales and service to Celebrity’s guests. Most recently, Steve served as Vice President of Onboard Revenue for the Royal Caribbean International brand, reporting to the President/CEO. In that capacity, Steve led all of Royal Caribbean’s onboard revenue centers- including Casino, Shops, Spa, Art, Internet, Photo, Special Events and Onboard Sales. Steve’s highly integrated team drove global initiatives to help provide Royal Caribbean’s guests with a seamless, high-touch cruise vacation experience while driving record onboard revenue yields. Steve has also been involved with the successfully start-up of two other small businesses. From those experiences, Steve has become laser-focused on providing consultative solutions and extraordinary service to his clients, while quickly and incisively transforming their operational efficiency and top-line revenue. Steve earned a Master of Business Administration from the Fuqua School of Business, Duke University in North Carolina and a Bachelor of Science in Chemical Engineering from Rensselaer Polytechnic Institute in New York. Before launching Rockpoint Business Solutions, Steve provided dynamic leadership to various sales, service and operations organizations at American Airlines (in both the U.S. and U.K.), Capital One and Royal Caribbean Cruises Ltd., driving millions of dollars of productivity enhancements and revenue gains. First, as Vice President of the newly created Guest Sales and Service organization, Steve led all of the Celebrity Cruises brand’s guest-facing teams – encompassing Direct-to-Consumer Sales, Onboard Sales, Digital/Web Marketing, Celebrity’s Captain’s Club Loyalty Program, Shipboard/Shoreside Guest Service, and the Celebrity Vacations business- which packages cruise and land vacations. Steve’s 300+ organization leveraged the strong synergies between the above teams to provide best-in-class engagement, sales and service to Celebrity’s guests. Most recently, Steve served as Vice President of Onboard Revenue for the Royal Caribbean International brand, reporting to the President/CEO. In that capacity, Steve led all of Royal Caribbean’s onboard revenue centers- including Casino, Shops, Spa, Art, Internet, Photo, Special Events and Onboard Sales. Steve’s highly integrated team drove global initiatives to help provide Royal Caribbean’s guests with a seamless, high-touch cruise vacation experience while driving record onboard revenue yields. Steve has also been involved with the successfully start-up of two other small businesses. From those experiences, Steve has become laser-focused on providing consultative solutions and extraordinary service to his clients, while quickly and incisively transforming their operational efficiency and top-line revenue. Steve earned a Master of Business Administration from the Fuqua School of Business, Duke University in North Carolina and a Bachelor of Science in Chemical Engineering from Rensselaer Polytechnic Institute in New York. Steve brings strong discipline, intellect, organizational skills and a sound performance management discipline to the field. He is well liked among his peers as well as those who worked for Steve. Steve will challenge the status quo but doing so in a way that is enjoyable and fun. Steve’s direct team loved working for him due to his focused and energetic way of leading his team. “I worked in a support capacity for Steve for 2 years and I want to provide an unsolicited recommendation for his leadership and organizational skills. I have run analysis on performance for almost 2 decades and rarely, if ever, have I seen someone make the business metrics improve with such deliberate and traceable regularity. With his intuition for what’s important, clear communication style and unrelenting focus on improvement, he has fostered an environment where his team delivers emphatically. His superiors value it and his team resoundingly appreciates his influence on their ability to generate amazing results. Steve – I have learned a lot from you – Thanks!”