RIGHTSTAR, INC.
RESTON, VA

RightStar’s President and CEO Dick Stark talks about the company RightStar Systems is a leading provider of ITIL®-based IT service management solutions for mid-size and enterprise organizations; federal, state, and local government agencies; and educational institutions. As an Elite BMC Software Solution Partner, RightStar provides consulting, design, and implementation services for BMC Service Support, Service Assurance, Service Automation, and Governance products. As a complement to these services, RightStar offers on-site ITIL® assessments, providing strategic roadmaps for delivering services to the business more cost-effectively, accredited ITIL® Certification training, and a specialized line of RightStar software products that add essential functionality to your IT service management system. With a focus on Business Service Management (BSM), RightStar delivers successful ITSM implementations that align with the business goals of your organization. As your trusted IT service management partner, we can help you reduce your IT costs through improved efficiencies and enhance your relationships with internal and external customers and suppliers through service quality improvements and reduced service outages. According to Gartner Research, 30 cents of every dollar spent on IT produces little to no value to the business. Inefficiency and misalignment wastes capital and erodes productivity, resulting in low return on investment. To thrive in today’s economy, your IT organization is required to do more with less by better aligning IT with the business, consolidating applications wherever possible, automating best-practice workflows across multiple platforms, and streamlining services. RightStar is your partner in these endeavors, providing you with the tools, methodology, and guidance you need to exponentially add value to every IT dollar you spend. RightStar’s History of Success RightStar Systems was founded in 2003 as a spin-off of Evergreen Systems. Our mission was, and is to this day, to “make every customer a reference” by consistently delivering IT service management solutions unequalled in merit and economic value within the service and support industry. RightStar has grown steadily from $2 million in revenue in 2003 to $50 million in only 7 years – a growth rate of 2,500%– and from a staff of 5 to our current 72 employees and counting. In spite of a meteoric growth, RightStar continues to operate from the viewpoint that we are only as successful as our customers are satisfied. RightStar Company Overview Dick Stark, RightStar Systems President & CEO RightStar is an IT Consultancy focused in the Digital Service Management (DSM, aka ITSM) and DevOps spaces. We are a Gold BMC Solution Provider and an Atlassian Gold Partner. Since RightStar’s founding in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. In 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2016, BMC selected RightStar as its Digital Service Management (DSM) Partner of the Year for its consulting and sales partnership and excellence in service delivery. And finally, in October 2016, Atlassian named RightStar its “Rookie Partner of the Year,” for its sales and service excellence. RightStar targets the Mid-market, Enterprise, State and Local, and Federal Government spaces. Specific focus areas include ITSM consulting, design and implementation of Service Desk, Change Management, and Configuration Management solutions and DevOps and Application Lifecycle Management consulting and advisory services. As an Atlassian strategic expert partner, we bring a wealth of knowledge on implementations and strategies around the Atlassian tools suite such as JIRA and Confluence. RightStar is also an ISV with specific software add-on such as ScanStar Barcode scanning, and PKI/Single-Sign-On CAC security integration for its Federal customers. RightStar differentiates itself through: Atlassian JIRA, Confluence, Stash, Bitbucket, Bamboo, and related product lines BMC Remedy, Remedyforce, FootPrints, and related product lines and technologies On Thursday, August 5, 2015, RightStar hosted the 4 Annual Metro DC Remedy User Meeting. It was held at the GSA building auditorium in Washington, DC. Despite a major transportation incident, a train derailment at the Smithsonian stop, that kept some registrants from coming, there was a healthy crowd in attendance. Dick Stark, RightStar’s President, kicked things off with an overview of the Remedyforce presentation he plans to make at BMC Engage in September. Bill Reese of BMC followed Dick with an excellent presentation on the new Remedy 9 ITSM solution and the Remedy Roadmap. Dick and Mark Lev of RightStar did an “Ask the Remedy Expert” interview-style discussion that gave the audience a technical person’s perspective on Remedy 9. Finally, Roger East presented a segment on Remedy Integrations featuring RightStar’s ScanStar and PKISSO solutions. The event was followed up with lunch catered by Au Bon Pain. RightStar Announces Its Partnership with Atlassian VIENNA, March 12, 2015 — RightStar announces a strategic relationship with Atlassian to become an Expert Partner. RightStar will deliver the Atlassian suite of tools to customers based on a collaborative approach to improve and manage ALM, Agile, ITSM and ITIL solutions based on combining people, process and technology. Atlassian products automates and simplifies tasks and documentation while improving efficiency, productivity and quality. See Atlassian Products >> Please review BMC’s Product Support Policy for details. You can still migrate to other BMC products. For more information, please contact your RightStar Account Manager or email the sales team at