REPLAY SYSTEMS, INC.
BOCA RATON, FLORIDA

Monitor and review agent interactions to determine key performance factors that are driving success or failure. Improve staff productivity with fair assessments and targeted training. Call recording provides proof of compliance by recording verbal agreements and providing accurate records of customer interactions. Voice and data recording can help organizations by protecting against fraud, resolving legal disputes, and providing accuracy of verbal communications. Replay QA is an independent third party QA Service Program in which you can contract with Replay to remotely and securely perform QA Evaluations that are tailored to your contact center’s needs. Our evaluators do all of the time consuming work of locating the calls needed for review and performing the QA evaluations for them based on the criteria you specify. Replay QA also helps PSAPs achieve Accreditations through partnerships with Priority Dispatch and the National Q analysts. About Replay Systems About Replay Systems In 1996 Replay Systems was founded as a distributor and service provider of recording solutions for healthcare and government markets. Based in Fort Lauderdale, FL, Replay quickly grew into one of the largest independent distributors of call recording systems in the nation covering mainly the Southeast U.S. In 2015 we noticed a real need for outsourced Quality Assurance services and responded with launching ReplayQA. Replay QA is now growing as its own business and our many customers can benefit from getting all their required agent/call taker evaluations done objectively, professionally, and timely. Today Replay is a leading reseller of call recording and data analytics provided by NICE, VPI, Verint, HigherGround and CallMiner. These leading solutions along with our ReplayQA services and direct support make Replay the best choice for small to medium sized call centers looking to upgrade their call recording, speech analytics and agent evaluation software. NICE - NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companie Replay Systems is a fast growing company that brings technology/ telephony solutions to organizations. We are a company that prides itself on its small company atmosphere and high potential opportunities. If you've got the inspiration to expand your talents, and the commitment to overcome new challenges, we invite you to build your career at Replay Systems. Interested in joining Replay Systems? Please email your resume to: About Replay Systems About Replay Systems In 1996 Replay Systems was founded as a distributor and service provider of recording solutions for healthcare and government markets. Based in Fort Lauderdale, FL, Replay quickly grew into one of the largest independent distributors of call recording systems in the nation covering mainly the Southeast U.S. In 2015 we noticed a real need for outsourced Quality Assurance services and responded with launching ReplayQA. Replay QA is now growing as its own business and our many customers can benefit from getting all their required agent/call taker evaluations done objectively, professionally, and timely. Today Replay is a leading reseller of call recording and data analytics provided by NICE, VPI, Verint, HigherGround and CallMiner. These leading solutions along with our ReplayQA services and direct support make Replay the best choice for small to medium sized call centers looking to upgrade their call recording, speech analytics and agent evaluation software. NICE - NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companie Monitor and review agent interactions to determine key performance factors that are driving success or failure. Improve staff productivity with fair assessments and targeted training. Call recording provides proof of compliance by recording verbal agreements and providing accurate records of customer interactions. Voice and data recording can help organizations by protecting against fraud, resolving legal disputes, and providing accuracy of verbal communications. Replay QA is an independent third party QA Service Program in which you can contract with Replay to remotely and securely perform QA Evaluations that are tailored to your contact center’s needs. Our evaluators do all of the time consuming work of locating the calls needed for review and performing the QA evaluations for them based on the criteria you specify. Replay QA also helps PSAPs achieve Accreditations through partnerships with Priority Dispatch and the National Q analysts. Once you are on the phone with a member of our support team, you will be directed back to this page. Your support representative will provide you with a unique connection code. You will then enter the code in the field below and click the "Click Here" button to initiate the screen-sharing session. With your permission, your support representative can view your screen and share control of your mouse and keyboard.