REPLAY SYSTEMS, INC.
BOCA RATON, FLORIDA

Replay Systems, Inc., founded in 1996, is an established Florida-based company specializing in monitoring and reviewing agent interactions to enhance performance metrics for call centers. The organization has expanded its services since its inception as a distributor and service provider for recording solutions targeted at the healthcare and government sectors. Based in Fort Lauderdale, FL, Replay Systems has developed into one of the nation's premier independent distributors of call recording systems, primarily serving the Southeast U.S. In response to the evolving needs of contact centers, Replay Systems launched ReplayQA in 2015, an outsourced Quality Assurance service that offers remote and secure QA evaluations tailored to specific customer needs. This program enables Professional Service Answering Points (PSAPs) to achieve accreditations through strategic partnerships with Priority Dispatch and National Q Analysts. Today, Replay Systems stands as a leading reseller of advanced call recording and data analytics solutions provided by prominent industry leaders like NICE, VPI, Verint, HigherGround, and CallMiner. These solutions, alongside ReplayQA services, position Replay Systems as the preferred choice for small to medium-sized call centers looking to upgrade their technologies in areas such as speech analytics and agent evaluation software. Highlighting its commitment to compliance, Replay Systems provides call recording that documents verbal agreements, thereby ensuring accurate customer interaction records— an essential feature for organizations prioritizing fraud prevention, legal dispute resolution, and precision of verbal communications. The company's expertise is recognized in over 150 countries through the implementation of NICE solutions by more than 25,000 organizations worldwide. Replay Systems prides itself on its small-company atmosphere coupled with high growth potential, inviting professionals eager to explore new challenges and expand their career horizons. Interested candidates are encouraged to submit résumés via email for consideration. In addition to technological excellence, Replay Systems is listed as a Florida company under Dos status in the county of Palm Beach, with a corporate date of incorporation set on November 7, 1996. The company's mailing address is located at 4800 N Federal Highway, Boca Raton, FL, and they are reachable through their business numbers. For more information about Replay Systems, prospective clients and employees can visit replaysystems.com.