RED DIAMOND SOLUTIONS LLC
ODESSA, FLORIDA

Together with Swinburne University’s commercialization arm Ben founded Genos International in 2002 to bring his model and measure of emotional intelligence to the market. The first major customer of Genos was ANZ Bank where Ben and the Genos team worked together with McKinsey & Company on transforming the culture of the organisation to be more customer centric. The Genos model and measure of emotional intelligence was used as one of the mediums for this transformation that resulted in the Bank doubling its share price in 18 months and winning Bank of the Year 8 times in a row. Genos, and the model and measure of emotional intelligence that forms its core business, is now a national and Australian export success story. Genos has operations in Australia and Europe and distribution partners servicing clients in the USA, India, China, South Africa, South East Asia and New Zealand. In his experience at Genos Ben has raised venture capital, negotiated joint ventures and demonstrated success in driving revenue and profit growth via entry into international markets and business model improvement. Companies from Walmart in the United States, to Accor Hotels based in Paris, to Qantas in Australia, have used the Genos model and measure of emotional intelligence to improve leadership, resilience, customer service, sales and teamwork. Deiric has global responsibility for development of the business and managing their growing community of more than 1200 practitioners around the world. Deiric has written 4 books: Winning Business Proposals, The Customer Continuum, The Business Bathroom Bible, and Leadership Charisma. He also co-authored 40 Strategies for Winning Business. Over the last 20 years he has also had more than 1,000 articles published worldwide. Started a JobFit employee assessment business in 1998 Started Red Diamond Solutions in 2016 as an extension of our passion for Emotional Intelligence My fascination with Emotional Intelligence started long before I even knew that it had a formal name. Working in television, competing in gymnastics, owning a business and being married all taught me to address, manage and try to understand my emotions and those of the people around me – this was my informal EI Education. Thirty years of working, and a formal EI Education have led me to this role as an Authorized Distributor for Genos International and a Certified Emotional Intelligence Practitioner, in which I have the amazing opportunity to work with coaches, consultants and trainers, Organizational Development Specialists, Human Resources Professionals, Corporate Trainers and business owners – enabling them to fill this need of advancing Emotional Intelligence inside of their client companies and organizations. Double Major in Business and Economics Total belief in, and passion for, the products and services I represent Started a JobFit employee assessment business in 1996 Started Red Diamond Solutions in 2016 as an extension of our passion for Emotional Intelligence My interest in Emotional Intelligence started in 1985 when I began paying attention to, and applying the ideas that I learned from my reading. Now, as an Authorized Distributor for Genos International and as a Certified Emotional Intelligence Practitioner, I have the opportunity to work with coaches, consultants and trainers, Organizational Development Specialists, Human Resource Professionals, Corporate Trainers and business owners – enabling them to fill this need of advancing Emotional Intelligence inside of their client companies and organizations. So, I have come full circle – my strengths and talents are aligned with my belief and passion for the products and services I am able to offer to others. Red Diamond Solutions is the product of almost 40 years of combined work experience in the specialized area of employee assessments. Those years of experience have taught us that regardless of organizational size, industry, revenue, or location, it’s people who make organizations successful. Overwhelmingly, the most impactful contributors and Leaders are people who understand how to work with others productively – how to make others feel valued and appreciated – how to create positive, collaborative environments and how to connect with others. As North American Authorized Distributors for Genos International and as Certified Emotional Intelligence Practitioners, it is our passion and mission to work with Coaches, Consultants and Trainers, Human Resources Professionals, Organizational Development Specialists and Corporate Trainers – certifying these professionals in the use of the Genos International Emotional Intelligence assessments and trainings. These Genos Certified Emotional Intelligence Practitioners are then able to fill the growing need of advancing Emotional Intelligence inside of their client companies and organizations so that people are thinking their best, behaving their best and performing their best. The Red Diamond Solutions Advantage our colleagues in the art of selling assessments and services both in group settings and one-on-one settings. We are excited to share with you what we’ve learned over the years in the art and methods we’ve discovered in growing business with assessments and services: Together with Swinburne University’s commercialization arm Ben founded Genos International in 2002 to bring his model and measure of emotional intelligence to the market. The first major customer of Genos was ANZ Bank where Ben and the Genos team worked together with McKinsey & Company on transforming the culture of the organisation to be more customer centric. The Genos model and measure of emotional intelligence was used as one of the mediums for this transformation that resulted in the Bank doubling its share price in 18 months and winning Bank of the Year 8 times in a row. Genos, and the model and measure of emotional intelligence that forms its core business, is now a national and Australian export success story. Genos has operations in Australia and Europe and distribution partners servicing clients in the USA, India, China, South Africa, South East Asia and New Zealand. In his experience at Genos Ben has raised venture capital, negotiated joint ventures and demonstrated success in driving revenue and profit growth via entry into international markets and business model improvement. Companies from Walmart in the United States, to Accor Hotels based in Paris, to Qantas in Australia, have used the Genos model and measure of emotional intelligence to improve leadership, resilience, customer service, sales and teamwork.