RECOVERCARE, LLC
CHARLOTTE, NC

As the premier supplier and service provider in post-acute care, Joerns Healthcare is revolutionizing healthcare through an unmatched suite of advanced injury and wound prevention, patient care and handling products, and professional services and programs. With the most comprehensive distribution and service network dedicated to post-acute care in North America, Joerns Healthcare offers its customers a national network of service centers and a dedicated service fleet with over 130 sites, 700 Associates, and the most advanced asset management technology and logistics system available. With a history dating back over 125 years, Joerns Healthcare today has grown into a proven integrated manufacturer of healthcare beds, therapeutic surfaces, patient handling products, as well as the principal provider of negative pressure wound therapy devices, DME equipment and services to the post-acute market. Through strategic partnerships, we serve the patient across the care continuum, from early onset acute care through skilled long-term care, to dignified and compassionate palliative end-of-life care in hospice. Proud to be the service provider of choice for the top 100 LTC Providers across the country, Joerns Healthcare earns its reputation every day as the best-in-class services company in post-acute care. The industry Joerns Healthcare serves is a demanding and emotional one because it addresses the challenges of a universal reality – aging and infirmity. At some point in our lives, all of us will need care that restores and sustains us. At Joerns, we aim to make each care giving event one we would want our loved ones to experience. This is what drives us – the fact that what we do and how we do it will directly impact the lives of others. Our commitment to be an exceptional company and fulfill our promise to truly impact the lives of others is The Joerns Way, a culture founded on three shared corporate values: Product Superiority At Our Company, People Come First. Always. Our customers understand the power of the Purple Shirt through their daily interactions with our service technicians. Our Purple Shirt Technicians are celebrated for always going the extra mile and delivering an excellent customer experience every time – which redefines the way healthcare is supported. They combine a commanding knowledge of our products with how a product should be integrated effectively and how to customize a solution for changing needs and maximum clinical impact. Whether over the phone or in person, our Purple Shirt Technicians inspire confidence in our customers, who know they can rely on Joerns Healthcare to deal with their asset management needs. This allows them to concentrate on what they do best – deliver uncompromised care. But a promise to provide top-quality service means nothing if you don’t have the infrastructure to back it up. At Joerns Healthcare, our team of 700+ Purple Shirt Associates are supported by a growing network of over 130 service locations across the United States. Logistically, this allows us to provide guaranteed on-time service and product deliveries anywhere in the country. Making A Difference Making a Difference One Patient at a Time. Joerns Healthcare is dedicated to improving the lives of our customers and those they care for. To achieve this, we have nurtured a culture of caring — one patient, one customer, and one order at a time. We never lose sight of the fact that real people with serious illnesses rely on us, and that our products and services can truly impact their physical and emotional well-being. Here are some of their stories: We look for every opportunity to integrate product innovation with business model, process, and service innovations in order to create sustainable value for our customers. Doing Business with Joerns We're Proud to Stand at the Forefront of Healthcare Innovation. Rooted in injury and wound prevention, safe patient handling and mobility, our integrated products, programs and professional services add value to your business by guaranteeing sustainable and measurable clinical and financial outcomes. As a full-service provider, we offer customized clinical and technical service programs that complement our product offering. Our rental and equipment service solutions include a comprehensive menu of choices delivered by a highly trained team. Field based clinicians and representatives meet with nursing staff and other stakeholders to listen to your challenges, assess your environment, and understand your desired clinical and financial outcomes. We work collaboratively with providers to assess and fully understand the complications associated with achieving desired results. To develop and implement programs that mitigate falls, prevent pressure ulcers, and reduce staff injury from manual lifting, we work consultatively with all stakeholders. And we incorporate the latest principles to create a custom product that formulary supports a simple and effective best-practice-process that delivers results. After analyzing the data collected, our clinicians work with facilities to identify product and service needs, provide input for selection, and help build programs to accomplish clinical goals. Product Delivery and Support With a greater than 95% on-time delivery rate, you know you can count on Joerns Healthcare to provide what you need, when you need it. You can also take comfort in our Joint Commission accreditation. We pride ourselves on our ability to meet or exceed customer expectations by ensuring quality and operational standards and procedures are followed for every delivery.