RACKAID LLC
JACKSONVILLE, FLORIDA

RackAID LLC, founded in Jacksonville, Florida, in 2006 by Jeff Huckaby, was established to address common server issues faced by clients. By moving away from the traditional break-fix model of IT services, RackAID introduced flat-rate recurring service packages with clearly defined terms and standards, which allowed for investments in automation to enhance server performance, reliability, and security. The company honed its expertise in Linux-powered hosting operations due to the vast range of emerging technologies. By focusing on a specific area, RackAID has been able to provide in-depth support for Linux issues, maintaining this focus today. The firm follows a strategic approach by not taking jobs that might stretch their capabilities beyond their mastery, ensuring they solve problems efficiently and often at lower costs compared to conventional budget server management providers. In recognition of their influence in the managed services industry, Jeff Huckaby was named among the Top 250 Most Influential Managed Service Providers by MSP Mentor in 2012. RackAID has continued its trajectory marked by consistent double-digit growth through strategic investments in automation, refinement of service offerings, and enhanced staff training. Despite being a small team, RackAID's commitment to adapting and improving their services—ranging from backups to security—has allowed them to meet the continuously evolving challenges of running businesses online. This adaptability has resulted in sustained loyalty from clients over several years, illustrating their competency in service delivery. RackAID breaks down server management into core components: monitoring, updates, security, and backups, applying industry-leading techniques for better performance. The firm provides free consultations to help align IT strategies with business objectives, assisting small businesses in overcoming server-related challenges. Clients can expect same-day responses to their inquiries, reinforcing RackAID's commitment to client service excellence. Located at the heart of technological leadership, they continue offering innovative and reliable IT solutions across various sectors.