R-A PINNACLE GROUP, INC.
JENSEN BEACH, FLORIDA

R-A Pinnacle Group is a Miami-based business and educational consulting firm with over 30 years of combined executive and administrative experience. Our experts take a unique, holistic approach to leadership, organizational and professional development, in serving mission-driven organizations for the cultivation of personal and team excellence. Services are provided virtually utilizing online technology, as well as in presence. A distinguishing feature of the R-A Pinnacle Group as compared to other consulting groups is our formal training in psychology and education, combined with our extensive knowledge and experience in organizational leadership, human behavior and management. More importantly, we provide focused and customized programs responsive to your specific personal, team and organizational needs. Our Mission Our consulting services are geared at helping business and education leaders achieve lasting, distinctive and significant improvements in their personal, professional and organizational development. We are passionate about helping individuals and organizations succeed Our functional and industry expertise in business and psychology makes us your partner of choice to assess the operational effectiveness of your business or institution, and/or address specific projects and challenges you and your team are currently facing. The focus would be in positioning yourself and your organization for the future in becoming more effective and efficient, while maintaining the highest standards of service quality and client satisfaction. We work with you and your organization in the process of change, growth, and transformation to improve interpersonal and business relationships, resulting in increased operational effectiveness, profitability and overall professional and life satisfaction. We focus on human performance in order to improve self-development, leadership, teamwork, customer service, creative marketing and organizational development. At the R-A Pinnacle Group, we are committed to: Facilitating a value-added mission- and vision-driven organizational culture. We take immense pride in and are passionate about helping individuals and organizations effectively tackle the significant challenges that matter to them, their human capital, their clients and the communities served. We are in constant contact, whether on site or working remotely with you via telephone, skype, or the web. Communication is a key to improved organizational performance. We help you improve your communication capabilities in the areas of interpersonal and group dynamics. We don’t just offer recommendations. We help you put them into action. We will help you to create effective and practical strategies, and assist you with their implementation, with an emphasis on accountability in improving performance and profitability. Working side by side, we help you achieve the results you want. We are Guided by Core Values At the R-A Pinnacle Group we believe in management through values. They are reflected in everything we do, and they serve as the foundation for how we conduct business and make decisions, how we behave and serve our clients and constituents. Chief among these are: Usurping the victim’s role and making decisions in the person’s absence , the following recommendations are offered to help you cope with the persons and behaviors harming your physical and mental health. 3. Expose the Bullying Behavior – Make sure that you obtain your company’s polices and procedures on dealing with bullying behavior and follow these to the letter. If your company doesn’t have any written policies, approach the bully and explain the situation. (Invariably, a supervisor or HR representative will ask you if you’ve addressed the matter with the bully.) Be objective and focus on the specific behaviors, rather than the person’s motivations. Give dates and instances of when the bullying behavior occurred. Tell the bully how you would like for their behavior to change. Give precise examples (e.g., “Instead of screaming at me in front of others during meetings, please tell me in a calm voice what you expect from me.”) Give the bully some time to modify their behavior. If you don’t feel that you can bring the issue to the bully’s attention (possibly because you dread being in the bully’s presence) or the intervention doesn’t help, let your supervisor know about the problem. Provide any additional documentation to that previously mentioned at this time (e.g., e-mails, the names of any witnesses to the behavioral incidents when the bullying occurred). Avoid making an emotional appeal citing the harm you’ve experienced. Rather, cite the impact of the person’s behaviors on the business’ productivity, and the cost to the business. – At this point, be open about the problem, rather than silent about it. While it might not be help you at the workplace where the bullying occurred, it will make it much more difficult for the bully to engage in such actions in the future. This is especially true if it becomes common knowledge in the workplace setting. There is a healing effect in publicly exposing the bully. Our human capital improvement services and training programs help keep your leadership team and employees stay at the top of their game and maximize your individual and group potential. I have known Dr. Teresa Albizu- Rodriguez for 17 years. Our relationship started at work, when I was hired to be her administrative assistant. It was quite evident from the start that I was in excellent hands with this great leader as my supervisor and mentor. Although I had been working for years before I started with Teresa, I did not know what it meant to work alongside someone who was so positively influential in the lives of others. Little did I know at that time that I too would benefit from this inspiration that would ultimately help me achieve great success both professionally and personally. I had the privilege of working with Dr. Teresa Albizu in university administration, scholarship fundraising events and grant projects and I can attest that she is an impressive leader and mentor. Dr. Albizu has in-depth knowledge of the psychology and education industries. Her business acumen and years of experience as a senior executive make her the perfect go-to person for all things related to leadership and education. She is extremely charismatic and well-connected, a true expert in networking and professional relationships.