PRERAK, INC.
GAINESVILLE, FLORIDA

email: [email protected] Technical Acumen and Academic Excellence: Proficient in all aspects of complex network design, configuration, security, monitoring and troubleshooting. Noted subject matter expert, evident through consistent recognition for outstanding performance. Possess a firm grounding in cutting edge wireless technologies, as well as a developed proficiency in IP networking, network security, internet commerce regulations, business continuity and disaster recovery. Operational Efficiency: Excellent communicator and leader in working and collaborating with cross-functional teams to achieve uniform business goals and objectives. Dynamic, results-oriented professional; prepared to go above and beyond the call of duty to ensure organizational goals are met. Effectively manage multiple projects with strict adherence to deadlines and corporate standards. Impeccable Work Ethic: Drive initiatives and lead complex technical projects in order to minimize customer impact, improve network reliability/quality of customer experience. Remain focused on optimizing productivity while maintaining the corporate mission, vision and goals combined with highest standards of integrity, ethics and professionalism. – Completed course work in Voice, Data and Wireless Communication; Information and Network Security; Legal Issues in Network Security and Business Continuity & Disaster Recovery. – Built a production-like corporate IP network infrastructure from the ground up by utilizing Cisco routers, IDS and PIX firewalls. – Gained hands-on experience by researching, planning, designing, implementing and rolling-out a disaster recovery and business continuity plan from the ground up. • Lead a team of tier-III network support engineers responsible for troubleshooting and resolving complex network issues related to 3G voice, LTE data and VoLTE services. Assist the team members with escalated technical issues and provide coaching and training as needed. • Utilize extensive technical expertise to provide real-time technical support for outages and issues related to Alcatel-Lucent MME, 3GMSC and VoIP Media Gateway platforms within a large-scale 3G/LTE/IMS mobile broadband network; utilize end-to-end network knowledge and expertise; collect and analyze log captures, KPIs, alarms and network traces. • Interface with executive team as a subject matter expert and provide technical analysis, updates and RCAs for critical issues and outages. • Partner with AT&T Labs and vendors during feature, equipment and software certification testing in the lab and in the production. Support new feature and technology insertion initiatives. • Provided comprehensive technical support, training and mentorship to lab users; motivated staff to perform at optimal levels of productivity and professionalism through leading by example. • Thoroughly inspected completed jobs to ensure installation quality standards; identified deficiencies in practices and provided means of optimization and enhancement as needed.