PEPPERBOX SOLUTIONS LLC
PENSACOLA, FLORIDA

I worked with Susan through an 8 week customized coaching session and I would absolutely recommend her services to anyone in a leadership role or looking to go into a leadership role. She just gets it. She has a thorough understanding of business, of leading a team, and of communicating as a manager of people. I cannot possibly sing her praises enough. I can’t wait to work with her again and I have encouraged all of my colleagues to use her services. Principal Software Engineer, Product Owner One of the biggest goals in school administration is to create and maintain a positive team environment. My staff is a mix of individuals from two unique people groups on opposite sides of the globe, and our first challenge is always to learn to communicate clearly with one another, overcoming both cultural barriers and linguistic obstacles. Susan prepared a terrific package that addressed our needs specifically and directly. During our teacher training, I realized that Susan’s materials had not just smoothed the process; her suggestions for team-building had become the crux of my message to the teachers. This was no accident. Pepperbox Solutions is aptly named, as Susan possesses the rare gift of being able to break complex issues down into manageable, teachable steps. Thank you for the productive and full, filled week Susan Rollwagen! We partnered with Pepperbox Solutions to customize a 2-day event crafted to energize my team through the continuing change. Focusing on the next stage of their development, they explored individual contributions, styles and commitments. Susan and the group flexed gracefully to meet our objectives through some chaotic schedule and business needs. The team’s gratitude is unanimous, and they show a renewed willingness to invest in one another and to try new concepts while creating solutions for their customers. Susan works hard to understand each client and its’ employees to better meet the needs of the company. There’s no challenge too big, and she always delivers when called upon. Susan ensures that goals and intentions come together to provide solutions and tools that teams can use moving forward. As a Project Manager, I manage multiple projects on a daily basis and have been doing so by myself for quite some time. I was recently able to hire an assistant, but I had no idea how to manage her. Susan was a huge help. She helped me realize what I should delegate and how I could utilize the new employees’ strengths while taking some of the burden off of me. Susan is so easy to talk to. It’s like asking an old friend for advice. She gives her honest opinions and answers while helping you find solutions to your problems. I highly recommend Susan for any and all of your business consulting needs. Susan provided the team and I with an amazing experience. I especially enjoy how Susan uses methods to identify core issues and promotes team accountability and measurable results. The way Susan ties it all back to business strategy and one’s own choice to take themselves and the organization to the next level is pure brilliance. In addition, Susan is just plain fun! The team’s feedback after our 2-day session was very positive and the tools provided are realistic and easy to apply in our real world (as long as the individuals and team are committed). Thank you Susan! Meeting with Susan was a tremendous help to me as I prepared for public speaking opportunities. I was eager to get real, honest feedback on how I was doing. Susan gave me valuable insights into my presentation and my delivery, and she did it in an encouraging way. I appreciated that she didn’t put me in a box with the cookie cutter best practices for public speaking. She tailored her feedback to my strengths and my message. I will definitely work with Susan as I prepare for future speaking opportunities, and as we work on team dynamics at my office. Susan’s thoughtful assessment of my personality type, work style and professional goals helped me effectively navigate some pressing career concerns. Her approachable, non-judgmental and warm demeanor made it easy to open up during our coaching session. The solutions she suggested were reassuring and reasonable. I wholeheartedly recommend her services! I consulted with Susan from Pepperbox in order to sharpen my communication skills and prepare for a job interview. She provided some valuable insights and feedback that helped me think about my experiences, highlight my strengths, and communicate my goals in a manner to which my potential employer could relate. The result was two job offers. I’d highly recommend Susan and Pepperbox to improve your communication skills. Business Owner Susan, I was so happy to read your detailed notes, thank you! I came back to the office from a board meeting about half an hour ago and the manager you’ve been coaching was hard at work on implementing some of your suggestions. He is in a great frame of mind, and obviously took your feedback in the way it was intended – to help him grow and improve. He seems relieved to have gotten finite direction that he understands, instead of irritated sound bites in our chaos. He has already made two great suggestions. Thank you so very much! Susan helped me bring multiple new teams together, establishing better working ground rules, encouraging teammates to work through initial ambiguity and synthesizing clearer work hand offs. In addition, Susan inspired me to be a stronger leader by stepping out of my comfort zone of material and expanding my skills and abilities in new areas. She has the ability to recognize potential, provide feedback and training in a positive and inspiring way, convincing individuals that they can be better than they even imagined. Susan knows how to develop and work on team-building from the associates in a company to the executive level. She is ethical and honest, with great presentation skills and a dash of creativity. You follow her recommendations and you will see positive changes among your participants.