PAWNSHOP CONSULTING GROUP, INC.
BURLESON, TX

Pawnshop Consulting Group, Inc. Pawnshop Consulting Group specializes in all facets of Pawnshop Operations and remains on the cutting edge of the industry We provide comprehensive consulting and support services in the Pawn and Alternative Financial Service industries. Pawnshop Consulting Group is also a recognized industry leader in the areas of Valuations, Mergers & Acquisitions, Bro­kerage and Capitalization Services along with providing a wide variety of custom tailored proven Manage­ment and Human Resource Systems with complete Business and Financial Analy­sis. Our extensive operating history in the industry both nationally and internationally has allowed us to culminate a lengthy list of net­worked industry professionals along with various service providers and vendors who service our industry. Are you planning on opening your first store or would you like to unlock the secrets that could help you make more money in your existing operations? We can help! Many of our clients have experienced dramatic improvements in their overall core operating systems, employee productivity and bottom lines in their operations today due to our guidance. We custom tailor programs to suit in­dividual business owners’ goals and needs and can integrate these systems to en­hance existing programs. Pawnshop Consulting Group has the ability to react quickly in the case of emergency situations and is able to provide a multitude of services on a need basis. Speaking of Jerry Whitehead ………………….. …………………1 called Jerry earlier this year and asked if he would be willing to come to the Texas Association of Pawnbrokers convention and do a seminar. Not only did he agree to come but actually did TWO seminars on HR issues and breaking down the numbers to better analyze our business’s and increase our yields. This to me is a testament to the type of person Jerry is, to be willing to travel to Texas and give of himself, unselfishly to help other pawnbrokers better their business and their staff and increase profits at basically his own expense. The praising of Jerry Whitehead may become old to some but I have to add my two cents now that he has consulted our company. I have been in the pawn business for over 16 years. I have basically self taught myself the business. It may not have been the correct way but was what I thought was for the best. I had gotten to a point of total burnout and had no motivation to continue in the business. I had no clear goals or expectations for our company. I never thought I needed help and figured no one would be willing to help others like I now see they do. I set my stubbornness and narrow sightedness aside and finally joined the National Pawnbrokers Association in March of 2008. I dove into the member’s forum and learned more than I thought was possible from everyone’s ideas and arguments. One thing I kept noticing was all the praise Jerry was getting and decided it was my turn to get a little advice. I emailed Jerry and found out all the details of what I needed to do to get him here. I found out he was booked for quite a few months out. I now know this is due to how really good he is at what he does. Jerry came the first week of February and we started right away going over our business from top to bottom. First thing we did was do some dark shopping at all of our locations. To say the least, I was embarrassed at the results. It is amazing what you will learn about your team members that you would have never thought possible. We moved on to a questionnaire Jerry had me fill out that gives him an idea about the way we run our business. He started tweaking the way the business was going to transform into right away. Jerry spent more hours going over every aspect of our company than I ever thought he would. I remember thinking over and over I am DEFINATELY getting my money worth here. The next few days Jerry worked with all team members and observed our daily routines and procedures. Next to the last day, he brought all the team members together for a meeting. The meeting was not only informative but very motivational. The last day Jerry spent with us was going over everything he had learned from observing our business and the direction we could be heading if we put into action the different things he taught us throughout the week. He left me with the ability to plan, organize, and execute goals. He left our team members with such a better understanding of many of the aspects of the business which previously I was afraid to disclose with them. Jerry showed me how not disclosing some aspects of the business was actually hindering the growth of our business. It has been two months since Jerry has been gone. Results: February was our company’s largest sales month in 16 years. March was our biggest sales month for the month of March and the biggest loan month for March we have ever seen. Most importantly, I feel motivated, focused, and ready to go at least another 16 years. Is Jerry still available to help me? You bet. He is there when needed. He has shown me that he is willing to go above and beyond. We are about 40% of the way into getting all the tools into action that Jerry has brought to our company. I can only imagine what will happen once I get everything he taught us going. I just want to give Jerry a big West Texas THANK YOU for all you have done for our company. Thanks again for helping me get my desire back. It would be an honor to see you come again and take us to the next level. I am writing to thank you for the consulting services you provided in September of 2007. We enjoyed your visit with us and would like to congratulate you on a job well done. We especially appreciate the detailed nineteen page report you wrote for us and the insightful analysis it contains. The entire report is sharp and incisive. In particular, we welcome your observations about the structure of the short-term loan industry and how we might better improve our place in it, as well as the detailed comments you provided on individual stores and personnel. Also of great value are your remarks concerning making better use of the technology we currently have available to us, both in order to reduce costs and to ensure the safety of our personnel.