OTI ITIL V3 LLC
SAINT PETERSBURG, FLORIDA

OTI ITIL v3 is a leading provider of flexible, cloud-based IT support services that balances best-in-class service level delivery (90%+ first contact resolution rate) with multi-lingual support coverage (spanning the Americas region). By combining process efficiency with root-cause focus, OTI ITIL v3’s dedicated support agents enable higher incident loads to be serviced with less resources, spanning systems (SAP, Cognos), applications (Lotus Notes, Microsoft Outlook), mobile deployment projects, and other support center initiatives that require deep, broad knowledge. Increased and improved effectiveness and efficiency of the core business Contact us today to learn what the other benefits of having us as a partner are and how OTI Support can give YOUR company competitive edge. …better optics into your business through workflow reporting and analytics There are many companies that offer some type of Help Desk or Service Desk Outsourcing out there. What sets us apart from the rest is our proven and measureable performance record. OTI ITIL v3 is a leading provider of flexible, cloud-based IT support services that balances best-in-class service level delivery (90%+ first contact resolution rate) with multi-lingual support coverage (spanning the Americas region).