OPTICALL, INC.
BRADENTON, FLORIDA

Since 2002, the focus and expertise of OptiCall, Inc. has been on the increase in business To survive in today’s business climate, practices are continually in pursuit of aside from other practice’s, is to provide the Since 2002, the focus and expertise of OptiCall, Inc. has been on the increase in business To survive in today’s business climate, practices are continually in pursuit of aside from other practice’s, is to provide the About OptiCall The focus and expertise of OptiCall, Inc. is the initial customer contact for medical practices who offer procedures Based on experience gained by handling over 2 million elective procedure calls, we have developed a "Logical Progression" conversation system that turns more of those calls into patients. We have helped over 200 practices nationwide become more profitable with programs and services that effectively convert initial calls to consults, and those consults to procedures. You pay a lot for your LASIK leads, with your marketing, your advertising. The worst thing you can do is drop those phone calls and not get those patients in the door. OptiCall’s been a great asset. Having OptiCall has helped us grow our business, I now have peace of mind knowing our new leads are being handled well, while my staff can focus on other areas of the practice. We started the Boomerang program in January 2015, and have already scheduled over 400 appointments for previously inactive patients. I am so glad we are now using Boomerang! We had trouble with the staff making recalls and patients were lost and then revenue was lost. Since we partnered with OptiCall our clinical volume continues to expand each year. While everyone else is singing the blues, we've had our best months ever. Our secret? The usual stuff and OptiCall's ACE program. LASIK may be elective, but ACE is almost mandatory. Learn about the history of OptiCall, and gain insight into our philosophy and operation. OptiCall’s Flagship Phone Answering Program “We are either assisting other patients, at lunch or you are calling after hours…” A challenge very common to us all is finding the balance of having the proper amount of qualified staff to manage patient calls. Many times the staff is required to multitask by answering phones, checking patients in/out, filing, making follow up calls, conducting patient consultations, etc. Call Answering programs offering support from your business hours to evening and weekend coverage. Full reporting provided so you get valuable insights on call performance and actual booked consults. “What a great company. They’ve been excellent to work with. Their customer service has been tremendous.” “We’ve been working with OptiCall since 2005…They’ve done great things for our customers. We do a lot of lead generation and OptiCall has been wonderful at answering calls from leads generated by landing pages and paid search. They do a great job making sure our practices have enough consultations so that at the end of the month, there’s enough surgeries.” “OptiCall has been a great asset to Loden Vision Centers…You pay a lot for your leads with your marketing and advertising. The worst thing you can do is drop your phone calls and not get those patients through the door. “ “I’ve worked with OptiCall…since 2002 in a practice setting and corporate setting and also in aesthetics and ophthalmology. I have to say if you’re thinking about it, give it a try… you’ll know your phone is getting answered by someone professional who knows your business.” “It feels like OptiCall is in every OrangeTwist center… The reps are friendly, approachable, knowledgeable, they know our services ‘in and out’ and they are very attentive to client needs…We love working with them and highly recommend them. About OptiCall Founded in 2002. OptiCall Inc. is the leader in elective medical phone solutions. Based out of University Park, FL, OptiCall routinely handles over 100k annual phone calls across all elective medical industries. , our goal is to assess the level of customer service that staff members provide; their ability to create rapport, and to properly educate the caller while enticing them to visit the practice. How long is the wait time, if any, before the caller is helped? How many calls are answered vs. going into voicemail? The number of holds and or transfers a caller experiences before being helped. A proper greeting helps to establish brand name right away and helps to build rapport when the staff member introduces themselves. Are the staff members making the proper effort to convert calls to consultations? Are they allowing callers off the phone without attempting to capture their information for future follow-up? At OptiCall/First Contact, we have several mystery shop programs that will allow you to “inspect what you expect”. Let us perform OptiCall’s Flagship Phone Answering Program “We are either assisting other patients, at lunch or you are calling after hours…” A challenge very common to us all is finding the balance of having the proper amount of qualified staff to manage patient calls. Many times the staff is required to multitask by answering phones, checking patients in/out, filing, making follow up calls, conducting patient consultations, etc. Call Answering programs offering support from your business hours to evening and weekend coverage. Full reporting provided so you get valuable insights on call performance and actual booked consults.