MVD COMMUNICATIONS, LLC
MASON, OH

Help Desk We pride ourselves on the attention we give every client, on the customized service solutions we provide to businesses of all sizes, and on the technical proficiency of our staff. MVDconnect is a full-solution, managed service provider of next-generation voice and data networking services and hardware, delivering custom communications platforms aligned with your business challenges and growth initiatives. We have earned high levels of certifications from major manufacturers — Avaya, Mitel, Polycom, SMART Technologies and many more — to better serve our customers, including some of the nation's most respected companies. With locations in Ohio, Indiana, Nebraska and Florida, we offer our customers unbelievably comprehensive business telecommunication solutions nationwide. Good service is doing things for the customer so they don't have to do it. That's the best customer service. Not just showing up and doing the job. Fast forward to today and MVDconnect is celebrating 25 years in 2017 and offers a full range of technology solutions! We want our customers to be amazed with the choices MVDconnect offers, excited by the innovations provided, and satisfied with the customer service and reliability of every interaction. Our goal is to provide you with a consistently superior customer experience every time. That’s our 100% Best Service Guarantee. In today's world, it can be increasingly difficult, expensive, and time-consuming for companies to keep up with all the technological changes that are thrown their way. If your company is spending too much time and effort in monitoring and managing your network and infrastructure, MVDconnect can help put the focus back in your business. Our flat-rate monthly plans allow you to put the focus back into your business, eliminating any concern for your technology budget. When it comes to maintenance, support, and management of your communications systems, MVDconnect has the resources and proven track record that businesses are looking for. For 25 years, our team of engineers has supported voice, messaging, contact center, and network platforms to help businesses perform better than ever. The solution is to outsource some or all of your management tasks to the experts at MVDconnect. From monitoring to complete network management, we have a package to fit your business. Making the Most Out of Your Meeting & Huddle Rooms Creating truly global teams, managing a multitude of devices and platforms and keeping collaboration simple are just some of the challenges organizations must overcome. The problem with collaborating in most conference rooms today, is that they use disparate tools that are hard to connect and require an IT expert to start the meeting. To make the most out of your meeting and huddle rooms, you need to leverage the best in breed solutions to ensure your team can effectively share ideas and get work done faster. They must be intuitive and easy to use, regardless of the device or platform. The next game changer for your business is only one productive meeting away. The office is no longer defining how businesses collaborate and communicate. There’s become an overabundance of collaboration applications that are flooding into the workplace, providing workers everywhere with a new way to collaborate with one another, all on a platform that’s just right for their needs. Integrating this software within your organization prepares your workers and office for the future of work, resulting in boosted productivity and employee happiness. Help Desk Putting your business ahead of the competition Customer expectations have risen dramatically, straining companies to develop a set of capabilities for their customer interactions that is far broader than ever. To be successful today, small and midsize businesses need to respond efficiently and accurately to their customers' inquiries, no matter the channel the customers choose. With Avaya IP Office Contact Center, businesses can implement a comprehensive end-to-end customer service strategy that helps make your business a customer's first choice. This fully integrated suite delivers a variety of benefits: Implement a omnichannel customer service strategy to differentiate your business from the competition. Optimize every interaction by delivering consistent, personalized service while identifying cross-sell and up-sell opportunities. Expand the solution as your business grows. Start with voice and add multimedia channels without adding hardware.