MONTE CARLO INC
APOLLO BEACH, FLORIDA

The Best Rate Guarantee claim must be made within 24 hours of making your original reservation, and at least 72 hours before the check-in date. The Best Rate Guarantee does not apply to any rates from opaque providers or on auction websites. An opaque provider is any entity or service that sells or otherwise makes available, or directly or indirectly provides or makes available, information relating to available hotel rooms in a manner that prevents, until after the buyer has guaranteed payment, a customer from determining through information made available by such entity two or more of the opaque characteristics of any specific available room or hotel reservation that is currently available. Opaque characteristics means with respect to any available hotel room or hotel reservation, (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, and (c) the identity, brand or flag affiliation of the hotel that will provide such available room. The Best Rate Guarantee does not apply to rates on on-request websites that do not provide immediate hotel confirmations. A rate which is published through magazine, newspaper, or any other communication medium for online purchases must be dated, documented, and must be confirmed by the hotel for availability.  The estimated value of value added amenities or promotions offered as part of a competing rate will be excluded from the rate comparison and will not be provided when honoring the lower rate. A Best Rate Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room. A customer service associate will send an email to you within 72 hours of submitting your claim that will include the reservation confirmation number and the new rate that you will be charged. Upon check-out at the hotel, you will be automatically charged the confirmed lower rate. If requested, you must present your email confirmation from the customer service center associate to the front desk agent as validation for the lower rate. If, for any reason, the hotel does not honor the lower rate before check out, you must fax or email the respective Customer Service Department within fifteen (15) days of the conclusion of your stay with the folio and a copy of the confirmation email that you received.  The Customer Service Department will then reimburse you by either check or credit card, the difference in rates. If you advise the property of a lower, published, available room rate for the same hotel and accommodations, for the same room type and bed type, and for the same dates and number of guests (the "competing rate"), within 24 hours after making a reservation, and before 72 hours prior to arrival, the property will honor the competing rate, plus give you an additional 10% discount off the competing rate.