MONET SOFTWARE, INC.
LOS ANGELES, CA

We provide a complete suite of Workforce Management and Optimization solutions for call centers About Monet Software Monet Software is a global provider of workforce optimization solutions for small and medium sized contact centers. Monet gives contact centers the solution to their biggest business issues: meeting service levels, delivering high-quality service and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people-processes – significantly impacting customer service levels and business profitability. Scalable, server power is provided as you need it (elastic cloud computing) The integrated workforce optimization solutions offered by Monet Software give customers exactly what they want – intelligent and powerful workforce optimization systems that are flexible, highly reliable, easily scalable and affordable. With the Cloud provider managing the IT infrastructure, costs are lowered by securely sharing IT infrastructure and resources, avoiding "hidden costs" for hardware replacements, upgrades, and IT operation resources that are typical for premise-based software. The new web-based user interface of Cloud-computing solutions focuses strongly on usability, ensuring software that is easy to learn and use. This helps to drive fast user adoption within your organization. True multi-tenant architecture combined with "Elastic Compute Cloud" platform (EC2) ensures automatic scaling and balances traffic efficiently. This capability offers businesses the necessary resources when demand spikes, then pares back when it eases. Monet WFM Live runs in a highly reliable environment where application instances can be rapidly and predictably commissioned. The service runs on a proven network infrastructure at the data center of one of the top hosting providers. "Elastic Load Balancing" enables automatic distribution of incoming application traffic across multiple instances. It achieves even greater fault tolerance in your applications, seamlessly providing the amount of load balancing capacity needed in response to incoming application traffic. This means you get all the computing power you need when you need it. How can workforce management help your call center? There are three options: an on-premise solution, where hardware and software must be installed, deployed and maintained at the contact center; a hosted system, where software is purchased but installed at an outside service provider, and a cloud system, which converts such physical resources as processors and storage into Internet resources. The definition of workforce management may vary depending on its application. Wikipedia provides this general description: “In many markets and industries, workforce management is all about assigning the right employees with the right skills to the right job at the right time.” With the Cloud provider managing the IT infrastructure, costs are lowered by securely sharing IT infrastructure and resources, avoiding "hidden costs" for hardware replacements, upgrades, and IT operation resources that are typical for premise-based software. The new web-based user interface of Cloud-computing solutions focuses strongly on usability, ensuring software that is easy to learn and use. This helps to drive fast user adoption within your organization. True multi-tenant architecture combined with "Elastic Compute Cloud" platform (EC2) ensures automatic scaling and balances traffic efficiently. This capability offers businesses the necessary resources when demand spikes, then pares back when it eases. Monet WFM Live runs in a highly reliable environment where application instances can be rapidly and predictably commissioned. The service runs on a proven network infrastructure at the data center of one of the top hosting providers. "Elastic Load Balancing" enables automatic distribution of incoming application traffic across multiple instances. It achieves even greater fault tolerance in your applications, seamlessly providing the amount of load balancing capacity needed in response to incoming application traffic. This means you get all the computing power you need when you need it.