MERCHANT ONE, INC.
MIAMI BEACH, FLORIDA

About Merchant One Merchant One is a direct processor who combines cutting edge technology with exceptional service to provide you with the best solutions for your merchant processing needs. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. We handle everything in house, and we are available 24 hours a day 7 days a week. We pride ourselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. This allows us to have the expertise needed to grow your business, from your first brick and mortar, to your international ecommerce shop. Merchant One has it all for your business goals. We have state-of-the-art POS systems for mobile, tablet, and desktop, safe and reliable credit card processing, and all at industry-leading rates. What more could you ask for from your merchant services provider? Doing What's Best For Your Business Each Merchant One accounts comes with the most up to date terminal to help streamline your business. For online businesses, we also offer cutting-edge payment gateways. Upon opening an account with us, a Merchant One account manager will be assigned to your account. And after business hours, we also have 24/7 around-the-clock support. We offer industry-low rates starting at .29%. Call us today for a free estimate to find out how much your business can save by switching to Merchant One. Merchant One Gateway Login Billing takes place within the first five days of the new calendar month for the previous calendar month. We automatically debit fees from the bank account on file, which you provided to us prior to approval. If you would like to update your banking information please contact customer support. Within the first five days of the new calendar month. Whether you were approved the first day of the month, middle of the month or end of the month, the billing system is automatic and you will be charged. However, here at Merchant One, we understand that you may have not been able to utilize the service for the full month, therefore please contact support. Debits for processing fees will come up as either “Bankcard MTOT” or “Bankcard BTOT” with your merchant number in the descriptor field. Debits for equipment, shipping, or PCI related fees will show up as ”Merchant One.” The Doing Business As (DBA) name and business phone number provided to us on the agreement will display on your customer’s credit card statement. To make any changes or for any questions please contact support. Yes. There is a 24-hour terminal help desk available. Please look at your processing equipment package for the appropriate contact information for weekend support. Funding is done automatically and electronically. The funding schedule is based on the batch time of the equipment/gateway. Please refer to your equipment/gateway packet to view batching details. Once the equipment/gateway is batched, the funds will be deposited into the bank account we have on file. This bank account is the one that was provided to us prior to approval. Please contact us for specific details about your batching details. Here at Merchant One, we are looking to maintain the highest level of support and keep you on the most competitive pricing available. If at any time you feel that you are being offered a more competitive program, please don’t hesitate to call our support team at 800-910-8375 or e-mail us at [email protected]. We will do our best to ensure you are on the best pricing program available and will make sure a customized program is created for your business. Take advantage of state-of-the-art technology for POS systems, mobile payments, and wireless programs that help streamline your business. Dedicated Business Account Manager Setting up your Merchant One account means you have your own dedicated account manager in addition to 24/7 support. Insights to Grow Your Business Transform your payments data into valuable insights about your customers and sales - helping you better understand and grow your business. We offer state-of-the-art cloud-based POS systems, already integrated with Apple Pay. This easy-to-use system will work seamlessly with current Merchant One merchant accounts. Just some more ways we help you do business the right way. Fraudulent chip card transactions on non-EMV compliant terminals will result in the liability shifting to merchants, putting their businesses and reputations at risk. By embracing EMV technology, you’ll be protecting your business from the liability and your customers will feel better than ever about doing business with you. Reward your business AND your customers with our Gift Card and Loyalty program. Establish and build a gift card program to increase customer loyalty and boost brand exposure. Loyalty programs will keep your customers coming back for more. With over 100,000 satisfied customers, Merchant One is a leader in customer service. You'll get your own personal account manager, as well as a free business analysis and personalized plan when you start with us!