MEDTEL SERVICES, LLC
SARASOTA, FLORIDA

Business VoIP Phones The simplicity of the VCSe Communication Server family is further supported by the MedTel Services SIP phones and endpoints. Designed with the user in mind these phones offer executive appeal showing off sleek accents surrounded by a sturdy, crisp black frame and handset. Delivering superior customer service is what OMNIWorks Customer Interface Management (CIM) is all about. OMNIWorks® call center software quickly connects customers to the right resource, manages the interaction and provides the reports you need to optimize contact center operations. MedTel Services Alarms Management is intelligent monitoring and management at its finest, affording single- point visibility and control of all your monitored systems MedTel Services' Call Recording solution allows businesses to simply record multi-media interactions, including chat and email, across fixed and mobile devices; over a wide-range of network configurations, such as TDM, VoIP & hybrid telephony – from an unlimited number of locations. With MedTel's OmniWorks Contact Center Solution, businesses can manage, monitor, and report on the communication operations across multiple applications—voice, email, unified messaging, and more. Our contact center readily integrates with popular third-party CRM applications such as ConnectWise and SAP Business One. Clicking on an agent’s name gives managers the ability to monitor the perfromance and the customer satisfaction of the call.OmniWorks provides agents and their managers with real-time and historical data reports. Agents are able to view the amount of calls in the queue and their managers are given a rich tool-set into the insight of their agents performance, so that service-affecting issues can be quickly identified and addressed efficiently. Setup queue permissions and capabilities Easily integrate OMNIWorks Contact Center solution with our other applications to provide a complete analysis of customer communications and agent performance. If you have any question please let one of our consultants show you how real-time data, historical reporting and analytics can assit your organization make better business decisions.