MEDISURG, LLC
ORLANDO, FLORIDA

Do you sell parts for the Alcon systems? Yes MEDiSURG technicians can do a complete PM on the AMO Signature system. The most common problem is the Constellation xenon lamp failure. MEDiSURG stocks the Alcon Constellation xenon lamp.. Yes and we are less expensive than the OEM. The vacuum slowly degrades over time. A routine service will identify the degrading vacuum with the B&L Stellaris. The cost to repair is over $12,000 and MEDiSURG can rebuild the vacuum pump for $6000. When we catch the system failing, we can remedy the problem before you have to replace or rebuild the pump system. Yes you can continue with surgery. Call and make an appointment with our tech service team and get it replaced, plus get a proper PM completed. The 12 volt battery is designed to shut down the windows computer software if the AC power fails. The windows software can get corrupt if the power is removed suddenly. It does not typically cause a problem and it is recommended to replace the 12 volt battery every 5 years. Our MEDiSURG technicians replace both the CPU and 12 volt backup battery the first time we service a system. This way we know it is fresh and will prevent the error message if the Alcon Tech Service rep did not replace the batteries. There are videos available online and if you want hands on training, MEDiSURG has a surgical technician training bootcamp that will give you the hands on training and the trouble shooing skills to solve the most common errors. Where can I get parts for my Alcon Infiniti? Alcon will not sell them to me. You are in luck! MEDiSURG carries 90% of the Alcon Infiniti parts in stock. We can also help you diagnose the problem or issue with your system. MEDiSURG has systems available for rent or lease. Give us a call and we will issue you an estimate. Yes MEDiSURG can totally rebuild phaco or fragmentation hand pieces. We also have new Alcon Infiniti Ozils available for $3000. The new hand pieces have a full one year warranty. The rebuilt hand pieces have a 6 month or 12 month warranty depending upon price. You can also purchase hand piece insurance. $2000 a year for up to 2 replacement hand pieces. My phaco hand pieces keep failing, what am I doing wrong? Phaco hand pieces do not like to be dropped, cooled rapidly or have the cables twisted. It is also possible to over tighten the phaco tip and twist the innerds of the phaco hand piece. Contact us for a PDF on how to care for the phaco hand pieces. MEDiSURG can quote you on repair or full refurbishing of you hand piece. If you want a new one, we have them in stock for $3000 for the Infiniti OZIL or we can do an exchange for $2500 when you send us your defective hand piece. All of our parts come with a non DOA guarantee. We will help you diagnose the part failure so that you can be sure you are getting the parts you need. Do you sell parts for the Alcon systems? Yes MEDiSURG technicians can do a complete PM on the AMO Signature system. The most common problem is the Constellation xenon lamp failure. MEDiSURG stocks the Alcon Constellation xenon lamp.. Yes and we are less expensive than the OEM. The vacuum slowly degrades over time. A routine service will identify the degrading vacuum with the B&L Stellaris. The cost to repair is over $12,000 and MEDiSURG can rebuild the vacuum pump for $6000. When we catch the system failing, we can remedy the problem before you have to replace or rebuild the pump system. Yes you can continue with surgery. Call and make an appointment with our tech service team and get it replaced, plus get a proper PM completed. The 12 volt battery is designed to shut down the windows computer software if the AC power fails. The windows software can get corrupt if the power is removed suddenly. It does not typically cause a problem and it is recommended to replace the 12 volt battery every 5 years. Our MEDiSURG technicians replace both the CPU and 12 volt backup battery the first time we service a system. This way we know it is fresh and will prevent the error message if the Alcon Tech Service rep did not replace the batteries. There are videos available online and if you want hands on training, MEDiSURG has a surgical technician training bootcamp that will give you the hands on training and the trouble shooing skills to solve the most common errors. Where can I get parts for my Alcon Infiniti? Alcon will not sell them to me. You are in luck! MEDiSURG carries 90% of the Alcon Infiniti parts in stock. We can also help you diagnose the problem or issue with your system. MEDiSURG has systems available for rent or lease. Give us a call and we will issue you an estimate. Yes MEDiSURG can totally rebuild phaco or fragmentation hand pieces. We also have new Alcon Infiniti Ozils available for $3000. The new hand pieces have a full one year warranty. The rebuilt hand pieces have a 6 month or 12 month warranty depending upon price. You can also purchase hand piece insurance. $2000 a year for up to 2 replacement hand pieces. My phaco hand pieces keep failing, what am I doing wrong? Phaco hand pieces do not like to be dropped, cooled rapidly or have the cables twisted. It is also possible to over tighten the phaco tip and twist the innerds of the phaco hand piece. Contact us for a PDF on how to care for the phaco hand pieces. MEDiSURG can quote you on repair or full refurbishing of you hand piece. If you want a new one, we have them in stock for $3000 for the Infiniti OZIL or we can do an exchange for $2500 when you send us your defective hand piece. All of our parts come with a non DOA guarantee. We will help you diagnose the part failure so that you can be sure you are getting the parts you need. Do you sell parts for the Alcon systems? Yes MEDiSURG technicians can do a complete PM on the AMO Signature system. The most common problem is the Constellation xenon lamp failure. MEDiSURG stocks the Alcon Constellation xenon lamp.. Yes and we are less expensive than the OEM. The vacuum slowly degrades over time. A routine service will identify the degrading vacuum with the B&L Stellaris. The cost to repair is over $12,000 and MEDiSURG can rebuild the vacuum pump for $6000. When we catch the system failing, we can remedy the problem before you have to replace or rebuild the pump system.