MASERGY COMMUNICATIONS, INC.
PHILADELPHIA, PA

For almost two decades, Masergy has been pushing the edges of technology. Our company is built on a culture of innovation and service excellence to help our customers simplify the complexity of IT by becoming an extension of their IT team. Our patented and globally-available Software Defined Platform is an industry first; enabling your business to be more agile than ever. We offer hybrid networking, managed security, and cloud communications solutions that are price-performance optimized for your business needs. Prior to Masergy, Rob served as Vice President and CFO at Covaro Networks, a manufacturer of networking hardware, which was sold to ADVA Optical Networking in 2006. Previously, Rob worked in a variety of senior financial and accounting positions at Metera Networks, Spaghetti Warehouse restaurants and KPMG. Rob holds an MBA from Baylor University and a bachelor's in business administration from Texas A&M University Prior to joining Masergy, Tim served as Chief Information Officer and Group Vice President of IT at McLeodUSA. He previously held Chief Information Officer positions at Broadwing Communications and Allegiance Telecom, Inc., was Director of Product Development at Netcom/ICG, and held a variety of technical positions at Frito-Lay, Inc., Boeing Computer Services and Texas Instruments. Tim holds a bachelor's of science in information systems from Pittsburg State University. Prior to joining Masergy, Jeff served as in-house counsel for Energy Future Holdings Corp., RadioShack Corp., The Bombay Company, Excel Communications, eMeritus Communications and VarTec Telecom. Jeff holds a bachelors of business administration from Baylor University and a juris doctor from Louisiana State University. Senior Vice President, Business Development John Dumbleton has served as Senior Vice President, Business Development since May 2008. He is responsible for strategic business development activities and oversees the marketing and demand generation efforts at Masergy. Prior to joining Masergy, John served in senior executive roles at McLeodUSA and Allegiance Telecom. His experience ranges from strategic sales, channel development, and product development to business strategy and strategic acquisitions. John holds an MBA and bachelors of science in industrial engineering and operations research from Virginia Tech. Todd Lechtenberg is Masergy’s Senior Vice President of Global Operations. Todd is responsible for the company's Network and Security Operations, Service Delivery and Access Management organizations. He is a respected industry leader in the field of global operations, network services and network optimization with 25 years experience in the technology and telecommunications industry. Chris Werpy is senior vice president of solutions and services and has been with Masergy since 2007. He leads multiple teams and is responsible for the Solutions Engineering, Client Services and Emerging Markets organizations. He brings more than 15 years of networking and communications experience with a proven track record in technical and strategic roles in operations, sales and business development. Vikesh Gumpalli is Masergy’s Vice President of Sales Strategy & Operations. He is responsible for leading the company's Global Commercial Ops and Training organizations. Masergy provides software-defined solutions for enterprise global networks, cyber security, and cloud communications with the best client experience. Empower your company’s digital transformation with our award-winning global software defined platform. Enhance your business agility with our programmable solutions with real-time analytics. "Masergy allows me to bring continuous innovation to the table and be strategically engaged with our business." Our experts can help you transform your business We can help your clients transform their businesses Our cloud-based contact center solution uses predictive analytics to lower operating costs and improve your business performance. With Cloud Contact Center, you can dynamically determine how best to route each customer interaction based on measurable facts. Whatever key performance indicators you use to measure success, Masergy Cloud Contact Center will provide you with the insights needed to optimize them. With the clear vision to rapidly grow their business, Essen began focusing on developing operational visibility and efficiencies within their call center which would become a cornerstone of their strategic growth plans. Visibility into key performance indicators (KPIs) such as call volume, number of calls answered, call duration, time to resolution, disposition codes that quantify nature of the call and other factors provide the critical data to efficiently staff and manage their call center. Efficient operation means keeping costs under control while also providing great patient experiences and meeting and exceeding service level standards. and Contact Center technologies at the core of their operations, Essen gained visibility into their KPIs that drove operational efficiencies for managing patient care while achieving targeted financial results, customer satisfaction, customer retention and helped Essen meet internal and regulatory driven quality standards. With Masergy’s centralized call support system, it has become easier and more efficient for Essen to manage and monitor House Call agents and the service they provide. Strong reporting capabilities provide Essen with critical data that is used daily by call-center managers to make the right decisions about requirements such as agent staffing, patient needs, and market trends. These operational benefits position Essen at “a high level to strategically move into the right direction for growth,” says Dr. Sahgal. Given the proven performance in the House Call division, Essen went on to implement Masergy’s solution for its Office division Call Center, where 70 U.S. based agents regularly interact with over 200 providers and close to 50,000 patient-covered-lives across all New York boroughs. With the transparency and scalability of a centralized call center system, Essen has been able to ensure ongoing and effective patient care across its biggest divisions.