MAP COMMUNICATIONS, INC.
CHESAPEAKE, VA

We are a motivated and result-driven team of 100% employee-owners. and live 24 hour answering service to help support your business with sales, service calls and more? How did we create multiple call centers that seamlessly integrate with your systems and processes to provide more detailed, thoughtful and even more compassionate responses to your caller’s questions? By becoming very good listeners. Whether it’s a , online answering service, call for a contractor or acting as a call center for a Fortune 500 company, we’re dialed in on every level. And it’s what sets MAP apart from the rest of the answering service and call center industry. When our busy small business customers tell us how important a missed call is, we hear them. When colleges and universities tell us they need an integrated partner to help field enrollment, program or financial aid questions, we’re all ears. When B&B owners ask for help with check in and reservations, we don’t miss a beat. And when government contractors turn to us for assistance with sensitive data, they have our full attention as well. We are proud to be a 100% Employee-Owned Business! MAP Communications, Inc. is a nationwide answering service and call center provider. Since 1990, we’ve delivered successful custom solutions for just about every industry. MAP employs the industry’s finest live agents and receptionists to deliver the highest levels of answering service imaginable. We are a 100% employee-owned company, which means every one of our staff is much more than just another employee – he or she also has a vested financial interest in ensuring the success of each and every customer we service. When you are choosing a call center partner, it’s the equivalent of interviewing someone to sit behind your front desk to be the face of your organization. Since we are an employee-owned business, when you hire us you are hiring a team that is fully invested in the experience each caller has when they dial your number. We handle each call in a way that represents your company exactly the way you would. Full employee ownership means the tenure of our receptionists is tops in the industry, so you can expect every call to be cared for with the most experience and professionalism possible. As an airline pilot living in Dubai, Geoff Hucker first visited a village in Ethiopia just over 10 years ago. He spent time at an orphanage and was struck by the dire circumstances the children faced. He went back a month later and found that some of the kids had passed away. That touched something in Geoff and he began flying back to Ethiopia on his days off to help out. He soon realized that the orphanages there, as institutions, were struggling to really improve the lives of the young people. That’s when Geoff figured there had to be another way. So after much research and planning, he began his own charity called Beyond the Orphanage. The non-profit aims to help children in developing countries who are at risk of disease, poverty, and exploitation by using a foster care/kinship model. Each child in the program is placed in a safe home with a carefully chosen guardian. The child is then cared for in a well-rounded nature by being provided with shelter, education, healthcare, clothing, counseling, and more. So far, thousands of children have already been supported by Beyond the Orphanage and their goal is to continue increasing that number by providing for one child at a time. In 2010, a friend was adamant about introducing us to Geoff. They shared a little bit of his story with us, and we honestly thought he sounded a little too good to be true, but we agreed to a meeting so we could find out what this guy and his charity were all about. It didn’t take us long to figure out that Geoff is the real deal and that we wanted to be a part of this amazing mission. So we re-prioritized some things and dove in head first. To this day, MAP Communications remains the primary financial sponsor of Beyond the Orphanage, and we are always eager to spend time with Geoff and see the incredible difference that his team is making. Each week, MAP Communications has an optional casual dress day, but in order to get in on it, participants have to pay up! No, the money collected doesn’t go to funding our holiday party or loading the break room with snacks. How it works is that each month we choose a charity to donate the collected funds to, and some months we’ll switch it up and turn it into a food or toy drive! Some charities we keep in the rotation each year, some months we’ll do the same charity back-to-back if we want to raise more money, and on occasion we’ll call an audible and choose a cause that is in the national or local spotlight and could use the extra help (for example, the Flint, Michigan Water Crisis). We love this program because it not only allows us to dress casual for the day, but it also lets us support organizations close to our hearts and causes that are in need of funding in a flexible manner given our month-to-month format. In 2012, Hurricane Sandy struck causing extensive damage and devastation along the eastern seaboard. With some of our own employees, clients, and neighbors impacted by the storm, our team immediately stepped up to ask how they could help. Having a history with the American Red Cross, we knew that they would be doing an enormous amount of good for victims of Hurricane Sandy so we began a fundraiser for their relief efforts. Seeing the overwhelming generosity of our people as they dug deep to help out was truly moving. MAP decided to match every $1 donated by our employees with an additions $2. That November, we were able to present a check (the giant, fun kind) to the American Red Cross for a total of $16,233. We will forever by inspired by our people who are so eager to help and exercise their big hearts. MAP Communications is proud to be a 100% Employee-Owned Business. Here you are not just an employee, you are an employee-owner. A fun and rewarding career with an answering service industry leader!