MANAGED MAINTENANCE, INC.
BOCA RATON, FLORIDA

Following ONEview’s Global Rollout, MMI Receives CV Magazine’s 2016 Technology Innovator Award for Best IT Asset Management Company Boca Raton, FL. CV Magazine recently announced that Managed Maintenance, Inc. (MMI) is the recipient of a 2016 Technology Innovator Award as Best IT Asset Management Company – Florida. This award comes on the heels of a number of honors recently garnered by MMI in 2016, including a Bronze Stevie Award for Innovation of the... “With Lenovo’s acquisition of IBM’s x86 server business, we needed an end-to-end services sales and contract management system that could support both our direct sales and channel networks around the world. MMI offered a solution that enabled a smooth and quick transition to a single, global process with no business disruption so far. Also, MMI’s… “We needed an IT asset management solution that would scale with the business. We also wanted to position ourselves as a strategic business partner to our clients by providing them with a value-added offering above and beyond our services.” –Nicole Kopich, Client Solutions Manager, Micro Strategies Established in 2007 out of the IBM Business Partner Channel, MMI was born from the realization that most, if not all, of today’s technology provider organizations were lacking suitable tools or in-house expertise to effectively manage and harness customer data around hardware and software assets, and associated maintenance and support. For many, the result was often Managed Maintenance’s track record and future longevity is the sum of multiple parts, from our people and solutions to our deep-rooted industry knowledge. This is the trifecta that has allowed us to stay ahead of our clients’ needs, and the competition: Our flexible product: , a core product that could be customized to any client’s unique business, data or customer needs. We understand the nuances that underlie each link in the IT channel, from manufacturers and distributors to resellers and end users, and produced a solution that can be tailored for each. Our business expertise: Our team’s combined decades of experience in IT channel sales and contract management best practices have given us the ability to create solutions that alleviate technology organizations’ most pressing current and future business problems. Given our background, we do more than listen; we ask the right questions to pinpoint the root business challenges or gaps clients have yet to consider. For the last 10 years (and for many to come), our team has been the key to our company’s and our clients’ success. Everyone at MMI is committed to becoming experts in the service contract and revenue management space. From a technical perspective, our developers and product leads follow an agile approach, letting us push product updates faster and deliver custom client implementations on an accelerated timeline. This dual-commitment to learning and efficiency means clients see results – i.e., revenue growth, client retention, cost-savings – sooner rather than later. The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. TSIA delivers world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs. Members include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. MMI is a proud member of the TSIA Partner Advisory Board. Launched in 2011, the TSIA Partner Advisory Board (PAB) represents the overall TSIA partner community and provides input to TSIA on partner program offerings, initiatives, market/industry trends and feedback on ways to strengthen the community. MMI is a proud member of the Retail Solutions Providers Association (RSPA) which is an Industry Association dedicated to the retail technology industry. RSPA Members are resellers, distributors, hardware manufacturers, software developers, consultants and service providers who bring retail technology solutions to the marketplace. Claire Millsap is MMI’s Director of Solutions Development and Sales Consultancy. She is responsible for managing the MMI sales methodology, either directly or by guiding others within the MMI team. In this role, Claire heads up MMI’s product management and consulting practice, pairing MMI’s unique service offerings with the customer’s needs. Working closely with Marketing, Claire ensures that all sales campaigns, collateral and messaging reflect the corporate initiatives and goals. As a leader within MMI, Claire collaborates with all MMI teams and departments, including Strategic Outsourcing, Operations and Development. Claire has a Bachelor of Arts degree in Human Development and Human Resources Management from Eckerd College, in St. Petersburg, FL. and holds a Six Sigma certification. Claire was introduced to IBM Maintenance while employed at an IBM Premier Business Partner, where she managed IBM Maintenance Contracts and Renewals for the Partner’s many fortune 500 customers. After much success during her career with the Business Partner, Claire was offered the opportunity to accompany Tina Lux-Boim to MMI, a new start up company focused on assisting customers with building their maintenance annuity business and providing a unique SaaS portal for tracking warranty and contract renewals. At MMI, Claire has made great contributions in the growth of the company by increasing MMI’s annual revenues and annuity stream business, through new account acquisition and building solid customer relationships. In 2013 and 2014, Claire was recognized as a “CRN Women of the Channel” which highlights the accomplishments of women executives within vendor, distribution, and solution provider organizations, and the impact they have on the advancement of the IT channel.