MACLAREN GROUP, LLC
TAMPA, FLORIDA

We provide custom built courses that contain Built with your branding and logos, incorporating the look and feel of the company and culture. We can also provide train-the-trainer workshops that will ensure your internal trainers have the knowledge and skills to deliver the training appropriately, with fully scripted Facilitator Guides providing the path. We provide attractive, easy to use will provide on-site support during the go-live day(s). This includes Quality Assurance of the install, training, technical support and end of day process training. , this provides step-by-step instructions of how to complete all transactions for the software and/or hardware. Best practices, training simulations and screenshots are included. The second is Both are wonderful tools after go-live for reference and quick answers to frequently asked questions. This will decrease help desk calls and down-time with devices such as Kiosk, SCO, or Cash Recycler. Essential to stress-free day-to-day use of the software and/or hardware. The MacLaren Group has an of 12 people based in Toronto, Canada. These include writers, designers and developers. We do not out-source any of our products. They are all built custom for your needs and requirements. The MacLaren Group has with proven systems implementation and strong technical backgrounds. Located across North America they provide traditional workshops or on-site support for the critical Go-Live of your new system. Our Business Partners trust and rely on MacLaren to make their client deployments a success. McDonald’s (Canada) needed to launch Compris POS across the country to support the launch of a new product. Business Need Required 14 trainers ready in two weeks. Needed to mobilize with heavy immersion and cross-training to ensure knowledge of business processes and culture. Business Need Required 215 stores to be rolled out in 6 weeks. Significant change management requirements and business process updates. The BJ’s rollout was a huge success with all stores utilizing Glory's Cash Automation solution within 6 weeks. In fact, one of our Business Partners was working with BJ’s following this and the topic of training came up. BJ's requested they use MacLaren. Our Partner replied that would not be a problem, as they rely on us as well! We provide custom built courses that contain Built with your branding and logos, incorporating the look and feel of the company and culture. We can also provide train-the-trainer workshops that will ensure your internal trainers have the knowledge and skills to deliver the training appropriately, with fully scripted Facilitator Guides providing the path. We provide attractive, easy to use will provide on-site support during the go-live day(s). This includes Quality Assurance of the install, training, technical support and end of day process training. , this provides step-by-step instructions of how to complete all transactions for the software and/or hardware. Best practices, training simulations and screenshots are included. The second is Both are wonderful tools after go-live for reference and quick answers to frequently asked questions. This will decrease help desk calls and down-time with devices such as Kiosk, SCO, or Cash Recycler. Essential to stress-free day-to-day use of the software and/or hardware. The MacLaren Group has an of 12 people based in Toronto, Canada. These include writers, designers and developers. We do not out-source any of our products. They are all built custom for your needs and requirements. The MacLaren Group has with proven systems implementation and strong technical backgrounds. Located across North America they provide traditional workshops or on-site support for the critical Go-Live of your new system. Our Business Partners trust and rely on MacLaren to make their client deployments a success. McDonald’s (Canada) needed to launch Compris POS across the country to support the launch of a new product. Business Need Required 14 trainers ready in two weeks. Needed to mobilize with heavy immersion and cross-training to ensure knowledge of business processes and culture. Business Need Required 215 stores to be rolled out in 6 weeks. Significant change management requirements and business process updates. The BJ’s rollout was a huge success with all stores utilizing Glory's Cash Automation solution within 6 weeks. In fact, one of our Business Partners was working with BJ’s following this and the topic of training came up. BJ's requested they use MacLaren. Our Partner replied that would not be a problem, as they rely on us as well!