M.V.D EXPRESS, INC
N LAUDERDALE, FLORIDA

MVD Express was founded by Janice Lucero, a long-time Albuquerque resident with a passion for education and giving back to the community. In 1994, the state of New Mexico began requiring that anyone applying for a first-time driver’s license be required to take a course on the dangers of drinking and driving. An educator at the time, Lucero made a bid on the project and won the bid to be the sole provider of teaching the state’s required course. Shortly thereafter, Lucero developed and delivered a program called “None For the Road.” With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support and dealer services to over 300,000 customers annually through our Retail, Commercial and Support Divisions. As the leading third-party agent and partner for the State of New Mexico and most recently Montana, we understand the tight financial circumstances in which jurisdictions must operate and the increasing need for additional flexibility in managing all growth and overflow scenarios. Our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability. Call Center & Help Desk Support We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout New Mexico. Our large market share of 300,000 repeat customers is ensured by our fourteen-minute average wait time and expert employees who are extensively trained in providing top-notch service that is effective, fast and friendly. To hold our team of knowledgeable employees accountable, we use effective leadership, audit procedures, state-of-the-art training specifically designed and tested for motor vehicle & license services and “target-to-fix” technology to help improve our customer focused service. To allow our retail agents to focus solely on the customer experience, MVD Express made the decision in 2009 to create a dedicated call center that would be responsible for all customer call flow. Today, our Call Center & Support team handles approximately 30,000 calls each month including Tapestry helpdesk specific inquiries from commercial clients. In addition to answering questions, Call Center agents can assist customers with minor services such as registration renewal or reinstatement and appointment scheduling. MVD Express is proud to support the community that supports them. Since its inception in 1994, the Company has sponsored sports teams, grad nights, gifts for under-privileged children, youth symphony programs and more. MVD Express has made donating time, treasure and talent to a variety or worthy organizations a priority. MVD Express was founded by Janice Lucero, a long-time Albuquerque resident with a passion for education and giving back to the community. In 1994, the state of New Mexico began requiring that anyone applying for a first-time driver’s license be required to take a course on the dangers of drinking and driving. An educator at the time, Lucero made a bid on the project and won the bid to be the sole provider of teaching the state’s required course. Shortly thereafter, Lucero developed and delivered a program called “None For the Road.” Where we are Today: has 10 locations throughout the state of New Mexico: six offices in Albuquerque and one office in Rio Rancho, Gallup, Santa Fe and Las Cruces. We provide full-service to meet all MVD needs.