LIVEVOX, INC.
SAN FRANCISCO, CA

About Livevox We’re the leading provider of cloud contact center solutions for enterprises With 15+ years of developing pure cloud contact center solutions, our cloud architecture combines innovation, stability and discipline to support the complex needs of enterprise operations. LiveVox’s steady, rapid growth in these organizations exemplifies our ability to provide consistency, scale, flexibility and cost advantages in a rapidly changing environment for larger businesses. These differentiators have helped us effectively manage a huge volume of interactions per year for multi-site operations, while maintaining 99% uptime. At LiveVox, innovation melds with discipline and function as we help companies manage over 9 billion contacts a year through our platform. We think of big and bold ideas and provide practical pathways to enabling competitive advantages in the real world. Risk mitigation, channel of choice, and business intelligence are prime examples of our features that help contact center leaders tackle large issues with usable innovation. Our cloud technology model not only provides cutting-edge solutions through quarterly releases, we provide them without the need to invest in new hardware or additional resources. In addition, our open APIs and cloud platform radically simplify custom integrations or development requirements for contact centers with unique needs. In short, we keep contact centers ahead of the curve, by thinking beyond today’s challenges and developing ways to anticipate business demands of the coming years. Since our beginning in 1999, LiveVox has enjoyed consistent growth and an expanding global reach — today with offices in the U.S., Colombia and India, serving clients in a diverse range of industries. LiveVox is a proud member of the Golden Gate Capital group of companies. This privately held firm sets itself apart from conventional private equity firms by building meaningful business partnerships focused on long-term stability and growth. We're looking to hire exceptional talent in our worldwide locations. Latest from the LiveVox Blog The idea of connecting together various applications from a variety of vendors to provide additional features and functionality is nothing new. Systems integrations have long been implemented to provide business owners with enhancements to support their current features, while... Simplify your consumer outreach systems and manage regulatory requirements (such as those under the TCPA) by enabling the compliance controls on each of LiveVox’s Four Clouds outbound dialing systems, including Manual. LiveVox’s Phone Dial Attempt Supervisor (PDAS) enables automatic, preventative compliance controls across an entire agency-network that cannot be overridden. Controls include limitations by state, multi-day, day, minute, and more. Livevox's compliance controls evolve with each quarterly release to ensure our clients remain at the forefront of the latest regulatory trends. Read how one leading financial services contact center removed the headache of managing account Zip codes with Area codes using LiveVox’s Zip Area Mismatch for Manual Dials See just how much easier LiveVox’s compliance controls can make your job LiveVox is headquartered in San Francisco and serves call centers and credit and collection organizations around the world. LiveVox has offices in Atlanta; Medellin, Colombia; and Bangalore, India.