LAVISH LASHES INC.
PALM HARBOR, FLORIDA

A: Lavish Lashes® is committed to providing you with the best training experience possible. Doing so requires advance planning and expenditures. Therefore, no full refunds on training fees or deposits will be given after the order is processed. (1) If written notice of intent to reschedule is received fourteen (14) business days or greater before the scheduled class, the non-refundable administrative fee to reschedule will be: (2) If written notice of intent to reschedule is received thirteen (13) business days to four (4) business days before the scheduled class, the non-refundable administrative fee to reschedule will be: (3) If written notice of intent to reschedule is received three (3) business days or less before the scheduled class, or you fail to attend a scheduled class without notice, rescheduling will require immediate full payment of the training course fee. (4) If you are rescheduling due to illness, such as emergency surgery or hospitalization, or a death in your immediate family (spouse, parents, children, siblings), a $75 administrative fee will apply when proper documentation providing evidence to the event is provided. If you choose to cancel your class and not reschedule, classes cancelled fourteen (14) business days or less prior to a scheduled class will not receive a refund. Cancellations made by written notice more than fourteen (14) business days prior to a scheduled class will be honored minus a $350 cancellation fee. A: Absolutely! Students who take our One Day Basic Certification Course are offered a free review/retest training* to provide a second chance to pass the course and become certified, without an additional training fee. At Lavish Lashes® just showing up for training does not guarantee certification. Our paramount objective is consumer safety through the demonstration of perfect technique during your training. We offer this additional free training because we are committed to your success in providing consumers with a quality, safe procedure. As far as we are aware, there isn’t another eyelash extension company that offers this kind of experience and dedication to their students! Once I am trained and certified do I get a discount on product purchases? A: You will receive a 15% discount on all purchases, with exception to kits, when ordered at your class with your trainer. Please note that your trainer does not have kits or supplies with her to sell at the class. She is strictly there to train you. She can, however, answer any questions you have about products and take an order from you, which we will ship from our main offices. Will I need special materials and equipment to provide this service? A: The Lavish Lashes® Kit comes with everything you need to get started. However, since applying lash extensions safely requires great precision, you may need to consider tools to enhance your vision such as a magnification visor, loupe, or reading classes. You will also need to evaluate the lighting in your work environment as it may be necessary to purchase additional overhead lighting or a lamp that reduces eye strain, through full spectrum lighting. It is recommended that most lash removals be done with your client sitting upright, or in a slightly reclined position, with the appropriate back and neck support. Doing so can prevent the highly viscous solution from accidentally entering the eye. For this reason, you will want to have an adjustable chair or stool, with both back and head support, for your client and at least one other adjustable chair or stool for you. MARKETING & BUSINESS SUPPORT Let the Lavish Lashes® Professional Directory and Marketing Program work for you – we will provide you with: Increased exposure for your spa/salon or home business in the free listings found in search engines such as Google, Yahoo, and Bing. With our latest, improved search engine optimization (SEO) techniques, we will drive more traffic to your business. Access to our professional, polished brochures, postcards, thank-you cards, tabletop flyers, display posters, and website images. These materials can provide the foundation for your ongoing marketing plan. Your very own Account Manager to assist you with growing your Lavish Lashes® business. “Friendly, organized, attentive, down to earth, professional! Phone staff was very friendly and helpful.” “The representatives are always available to help with any questions I have. Even if they are not available immediately, I just leave a message and they return my call that day. They are very knowledgeable about all their products too!” “Customer service is amazing with your company. Hands down!! I called a few other companies and they are not as informative and polite as you guys!” Giselle, Spring, TX “I had a problem with the new Elite glue and called on and they replaced it no problem. For that reason because of your excellent customer service I will tell my other Esthetician friends about you and only use your company. “ “I had researched lash companies for quit awhile before I decided to go with Lavish lashes, it was my experience and interaction with Jon is the reason why I decided to become certified through them. Jon and Mary Jane were so warm and friendly but most of all knowledge about the products and training. By choosing Lavish lashes I have aligned myself with one of the most reputable Lash companies out there.” Lavish Lashes® Their journey began In March 2005, when Mary Jane learned that that there was a new technique out of Asia for “semi-permanent” lashes that looked natural, felt natural, and you could shower with and leave on just like your own lashes. Except for one foreign website MJ discovered, online information about eyelash extensions was virtually nonexistent back then ─ Google didn’t even recognize “eyelash extensions” as a search term! Mary Jane had fallen in love with the concept of “semi-permanent” lashes and wanted to make them available to women across the US and the world. But, to do so, required that she convince her husband to fly to a country they had never been before and to venture into an industry in which they had no business experience.