JOHN MIDDLETON CO., LLC
RICHMOND, VA

cigars, Nat Sherman, a super-premium cigarette and cigar business and Nu Mark, an innovation company that makes e-vapor products like ​ guide our behavior as we pursue our Mission and our business strategies.​ ​​We demonstrate a passion to succeed in all aspects of our businesses.​​ ​​We believe in driving creativity into everything we do, resulting in innovation and continuous improvement for our companies' adult tobacco and wine consumers and our business processes.​​​ When George Weyman opened up his tobacconist shop in Pittsburgh in 1822, he had no idea he was taking the first steps toward creating U.S. Smokeless Tobacco Company, the world’s largest smokeless tobacco company. And when John Middleton opened his Philadelphia tobacco shop in 1856, he was paving the way to become one of America’s largest cigar manufacturers. In 1929, when Philip Morris & Co. leaders selected Richmond, Va., as the location to manufacture their cigarettes, they didn’t realize their focus on quality would help the company soon sell more than half of all cigarettes sold in the United States. We’re proud that we’ve provided thousands of manufacturing jobs right here in America for almost a century. And we’re proud of the focus on quality and consumers that has helped make us the leader in the tobacco industry for 40 years. Percentage of salaried employees surveyed in 2015 that would recommend the company as a great place to work​. We're strengthening our culture by focusing in these areas:​ At Altria, our Diversity & Inclusion vision is to seek and value differences to drive our success. Each of us brings our own point of view to work: one that is shaped by our education, family and life experiences as well as our age, gender identity, race and sexual orientation. When we value these differences, we solve business problems effectively and have a more inclusive workplace.​ Innovation is more than just bringing products to market. Innovation also includes bringing new ideas, efficiencies and improvements to the jobs we're already doing. Over the last two years:​ Altria appointed a Chief Innovation Officer who oversees an innovation system focused on new product innovation, culture, capability and communication. We defined key Innovation behaviors and applied them to bring new services, products and programs to market.​ Percentage of hourly and salaried employees​ surveyed in 2015 that believe Altria is making meaningful progress on diversity and inclusion​ Percentage of salaried employees surveyed in 2015 that would recommend the company as a great place to work​ VaperRights.com helps adult vapers get informed and involved on legislative and regulatory issues. Each year, legislators introduce hundreds of legislative proposals that are important to our businesses, our stakeholders and our trade partners. There are many issues that impact our products and companies, including: We work hard to market our products to adult smokers and to limit the reach of our materials to unintended audiences. We verify that smokers are 21 or older before they receive branded one-to-one communications, enter a brand website or attend a consumer engagement program.​ We use direct mail and email to support the launch of products, invite adult tobacco smokers to consumer engagement programs, announce brand promotions and deliver coupons and other communications. To help execute one-to-one consumer communications, we maintain a secure database of qualified adult tobacco smokers that are age-verified and have told us they would like to hear from us. A person may request to no longer receive communications from us at any time.​ brand. We use online communications to build brand equity, deliver news and provide promotional support. e offer consumer engagement programs that reinforce brand equity, support the launch of products and deliver promotions to adult tobacco smokers. - We advertise in magazines to build awareness of our brands with adult tobacco consumers. When selecting the magazines, we're careful to pick those publications that are predominately read by adults. Where we use print advertising (newspapers, magazines, periodicals or other publications), we are guided by the Food and Drug Administration’s proposed definition of the term "adult publication". Under this standard, an adult publication is one: We offer trade programs to retailers and wholesalers that help them responsibly manage the cigar category. Our retail trade program is built on effective category management principles, including:​ merchandising our products in an organized way;​ The program also includes several features to help prevent underage access to tobacco products, including: training store personnel who sell tobacco products using ​​How can I obtain information about or report a quality issue with a tobacco product manufactured by one of your tobacco operating companies? ​Please refer to the list of Altria's tobacco operating companies on the left of this page. The list includes the name of the company, toll-free number and hours of operation. If you are calling about a specific product you purchased, you can also call the toll-free number on the package. ​​​​​How can I obtain information about a promotion for a tobacco product manufactured by one of your tobacco operating companies?