JACADA, INC.
ALPHARETTA, GA

About Jacada: Jacada is a leader in customer service and contact center solutions. Jacada’s award winning solutions enable organizations, all around the world, to provide the absolute highest quality of service for their customers. We at Jacada seek to improve the experience of customer service by providing the following: The benefits of what we provide Dedication to your Success as a leading Customer Service Provider Prior to joining Jacada, Rozenblat served as the Chief Revenue Officer at Ctera Networks, where he built a scalable organization and led Ctera to hyper-growth in the Cloud Storage market. Before that, Rozenblat held diverse senior executive positions at NICE, including President of the Enterprise unit, where he was responsible for nurturing innovation, design, research, development and marketing. Previously, Rozenblat also served as CEO and President of NICE Americas. Before joining NICE, Rozenblat held a number of positions at Amdocs and Orbotech Gideon Hollander is the Chief Technology Officer and founder of Jacada. Gideon is highly regarded for his strategic vision and innovation-centered leadership, and is focused on ensuring that Jacada delivers high quality, best-of-breed solutions. Prior to founding Jacada, Gideon was part of the research and development team at Comverse Technology. Prior to Comverse, he served in various technology and management positions in an elite unit of the Israeli Defense Forces, where he specialized in expert systems and user interface design. Two of the projects that Gideon managed won the most prominent Israeli award for technological innovations. Gideon also has a passion for rock and mountain climbing. As Chief Financial Officer, Caroline Cronin is responsible for the global finance and accounting operations at Jacada. Caroline initially joined Jacada in June 2008 as Vice President of Finance, prior to being promoted to Chief Financial Officer in January 2011. Caroline is a CPA with several years of experience in financial leadership, management and reporting. Most recently Caroline was CFO for Optio Software, a document automation software provider, where she led the divestiture team and successfully negotiated the sale of the company to Bottomline Technologies. Prior to her tenure as Optio's CFO, Caroline served as the Corporate Controller for Optio and as the Assistant Corporate Controller for Medical Manager Corporation, a healthcare management software provider. Caroline began her career as a Senior Accountant with Coopers & Lybrand and holds a BS in Accounting and an MBA from Florida State University. Chief Product Officer As Chief Product Officer, Yoel oversees Jacada’s product strategy, all marketing domains, and sales development. Yoel has vast experience in enterprise software product management, marketing, and business development, and is considered a domain expert and thought leader in customer service technologies. Prior to joining Jacada, Yoel served as VP Marketing and Business Development at Starhome Mach, and held diverse VP roles in product, marketing, and business development domains at NICE Systems. Yoel holds a B.Sc degree in Industrial and Management Engineering from the Technion – Israel Institute of Technology and MBA from Bradford School of Management. Adi heads Jacada’s Global Professional Services & Support teams, leading our customer’s Desktop Unification, Automation, Agent Guidance and Digital implementations. Adi has extensive knowledge and expertise of over 10+ years in Enterprise Architecture as well as IT Program Management. Adi joined Jacada in March 2008, initially working in the R&D group, later heading up Pre-Sales in the North America region. Prior to joining Jacada, Adi worked for BMC Software as well as Comverse. Kumaran heads up solution marketing and solution consulting at Jacada to influence product innovation and go-to-market strategy for Jacada's pioneering solutions. Previously, he held senior leadership positions in pre-sales, sales operations, professional services and product management at Jacada. Besides taking on customer experience challenges, Kumaran enjoys advising non-profits on using technology to drive cause marketing and helping technology start-ups develop compelling go-to-market strategies. Before joining Jacada, Kumaran worked as a Consultant at TATA Consultancy Services where he led application development and support operations for mission critical banking systems at one of the largest banks in the US. Kumaran holds a Bachelors in Engineering from Birla Institute of Technology & Science, India, and an MBA from the Northwestern University Kellogg School of Management. As General Counsel for Jacada, Oren Shefler is responsible for all contract negotiation, legal matters, and corporate governance. Oren earned a LL.B from the Law Faculty of the College of Management in Tel Aviv, Israel. Prior to Jacada, Oren served as an associate for Meitar, Liquornik, Geva & Leshem Brandwein for seven years, where he represented public and private venture-based technology companies, venture capital funds and underwriters in an array of transactions. Jacques is leading the sales teams in EMEA and APAC. He joined Jacada with over 20 years of experience in selling enterprise software solutions and developing new and strategic partnerships. Before joining Jacada, Jacques spent 5 years at comScore, a leader in digital advertising technology as VP sales and almost 17 years at Nice in various sales executive positions. He owns a BA in Applied Mathematics from Provence University and a MA in Applied Mathematics from the Technion in Haifa. He is married and has 3 kids - he loves travelling the world with his family and enjoys cooking for friends and family. Eyal heads R&D for Jacada, leading the development of our digital and agent experience tools. With over 17 years of experience in leading R&D teams at multiple Israeli tech companies, Eyal has extensive knowledge of many software technologies and a wide spectrum of services and infrastructure. He has experience in building various products for both enterprises and mid-size companies. Eyal served in an elite unit at the C4I corps in IDF for 6 years as both software developer and manager.