INNOVATEL, LLC
ERIE, PA

innovaTel was founded by mental health professionals in 2014 We continue to grow in our mission to provide access to psychiatric care. We are not a technology company that decided to expand into telepsychiatry. We are psychiatric professionals who strive to provide timely access to care utilizing technology. We not only provide you with a carefully matched psychiatric provider, we also provide an on-site on-boarding and ongoing support during the entirety of our partnership. We utilize secure video conferencing to provide high-quality and continuous psychiatric coverage. Will We Have A Choice Which InnovaTel Provider Will Work With Our Facility? Yes, we will present the providers that we have available and you will be able to conduct an onscreen interview to determine if it is a good fit for both your organization and our provider. Our goal is to assure long term relationships with our customers and providers. How Much Training and Preparation will my organization Need To Do for The Telepsychiatry Provider? InnovaTel providers come to you ready with everything in place, including malpractice insurance, DEA numbers, and training. Your agency will be responsible for training the InnovaTel physician on your facilities particular electronic medical record (EMR), policies, and procedures. Based on feedback we’ve received from patient surveys from provided buy customers organizations, patients respond remarkably well to telepsychiatry services. Feedback from our customers have been very positive about the services InnovaTel has provided. Almost all of our partner clinics have requested more hours from over the course of time. InnovaTel providers can see patients using any HIPAA compliant video conferencing platform. If you already have this technology in place, our providers can easily adapt to your current system. If you do not currently have a HIPAA compliant video conferencing platform in place, InnovaTel can work with you to select the platform that will work best for you. A test run will be completed prior to any go-live date with our provider. InnovaTel provides the secure encrypted link between the clinician and the clinic. How Do InnovaTel providers Document Their Notes? Our providers document all notes and medications directly into your electronic medical record (EMR). They do not complete paper notes and transmission of personal health information outside your EMR. If signatures are required on documents, they can be scanned and emailed to the provider, and returned in the same manner. Does InnovaTel Credential the Providers for Our Payors? While InnovaTel does not complete credentialing for your payors, we work closely with you to assure you have all the appropriate information needed to complete the applications. Provide your patients high-quality, recovery focused care “InnovaTel has provided Woodland Centers with an essential service that is easily accessible, accommodating to our clientele, and well managed by InnovaTel administrative staff “I have worked with InnovaTel Telepsychiatry for 4 years. I have had the pleasure of working with 3 different providers. I have found them to be excellent providers in their fields, being respectful and courteous to all patients in their approach and interactions. Their level of expertise is of the highest caliber. When I have needed patient support, I am able to use confidential communications to them and receive prompt replies for ordering medications for patients or guidance for me. We have treated several hundred patients with Innovatel physicians, and always had positive reactions from our patients . I am proud to say that I work with InnovaTel physicians, giving excellent care to those in our service area.” The three main benefits from partnering with InnovaTel are: The responsiveness and collaboration that InnovaTel staff provide.