INKTEL CONTACT CENTER SOLUTIONS LLC
DORAL, FLORIDA

The Podium is a great way to build and develop leadership skills. At the Podium, members take on a variety of roles and responsibilities such as "Grammarian, Ah Counter, Timer, General Evaluator, Speaker, Table Topics, Podium Master, and President." The idea behind the podium is to get members out of their comfort zones and improve on public speaking skills while in a setting that allows peers and team members to share feedback and best practices. The Podium is also a great way to meet other individuals in the organization that work out of different sites or business verticals. It's also a great way to give and receive constructive feedback while overcoming public speaking fears while working with peers. Through our iCares initiative, we give life to our philosophy of corporate responsibility for community and employee well-being. Actively partnering with charitable organizations, we pride ourselves in our commitment to our community - because we care. We provide professional and personal development opportunities. - A program designed to develop a firm career foundation for recent college graduates who demonstrate a profound desire to succeed and thrive on being challenged. For approximately nine months of the program trainees will rotate among three "required" departments. After these are completed, the LDP members are then placed in various "elective" tracks that will be chosen based on job performance, participants' preferences, and Inktel's business needs. Mabel's son is autistic and suffers from seizures which has been an emotional challenge for Mabel. It has always been a dream for Mabel to take her now 17 year old son to Disney World. Mabel's coworkers nominated her for Inktel's wish-granting program, WISH. Inktel would like for Mabel and her family to go to Disney and gifted her a $500 gift card to Disney as well as a $500 gift card for Hotels.com. We hope this money will help her and her family have a magical time. Inktel Contact Center Solutions, a leading global provider of contact center services, recently launched its WISH program. WISH is an employee dream granting initiative�a program to grant the "wishes" of Inktel's employees. WISH, which stands for "Where Inktel Spreads Hope," invites employees to share "wishes" of all shapes and sizes for a chance to be granted by the company. Whether team members have a need to be filled, a goal to be achieved, a dream to be fulfilled, or a cause to be supported, Inktel is doing its part to make those wishes happen. InkWell represents an ongoing commitment to physical, nutritional/chemical, and mental wellness at Inktel Contact Center Solutions. Through company activities, community events, guest speakers, wellness awareness campaigns, health fairs and much, much more, InkWell seeks to make the wellbeing of our most valuable resource, our people, a top priority. We strive to support the growth of business and philanthropy in an effort to tackle the pressing issues facing our community, this nation and the world. Inktel supports and sponsors the following organizations: Want to know what we're made of? We are bonded by our common focus on one goal: excellence. We aspire to be a true partner, providing unrivaled service. We are entrepreneurs, we are service-oriented, we are tenacious, we are versatile, we are responsible. And at the heart of it all, we strive to act at all times with integrity - even when no one is looking. That's our DNA. Mission: To be our clients' most valued and trusted business partner through unrivaled service. Ken Mark, CIO, Inktel Contact Center Solutions Unless you work at Amazon, Facebook or Google, chances are you are challenged like me with building a great technical team, while keeping costs down and morale high and while also keeping attrition to a minimum. Compensation is a key factor in anyone’s decision to take a position with your company but what else can you offer them that will help ensure they stay? Are you a great leader that truly cares about your employees or somewhat of a jerk that just tells people what to do (and probably not in the nicest way either)? Do you really know who each member of your team is? When was the last time you hung out with your team? Shared a meal? Stayed up all night helping them work through a challenging IT issue? Would they run through the proverbial brick wall for you? Or do they clock out right on time like Fred Flintstone? I have always been a hands-on, technical leader working on systems and networks alongside my team members, mentoring them and showing them the way. Here are some of the principles I use that have helped my teams be more successful: Relationships are a give and a take. Share your stories about your prior mistakes and how you learned from them. There’s nothing to be embarrassed about; we all make mistakes. You’ll be helping to build the bond between you and your team. Ken Mark is the CIO of Inktel Contact Center Solutions with over 25 years of IT management experience. He was recently a finalist for CIO of the Year from the South Florida Business Journal. Some of his experience comes from his stints helping start an ISP, working for many .com startups, marketing companies and contact centers. Making Someone Else’s Day Here at Inktel Contact Center Solutions, a leading provider of contact center services, we actively seek out “World-Class Customer Contacts”, where someone at our company has done something just a little extra to “make someone else’s day” during a customer interaction. As a management team, we share these calls, emails, and social media posts with each other so that we can learn from other experiences and share what “world class” and “making someone else’s day” really mean. We also teach them in our training sessions with our front-line representatives so they can emulate these world-class behaviors. It’s a big part of how we train and develop our personnel. We handle calls for a governmental entity that provides public transportation services for people who are mentally and/or physically challenged. As you might expect, this is a population that is not given much time or attention by the general public. Many of the callers are lonely, and their call to our contact center may be their one and only interaction with another human being that day.